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New complaints decreased more than 12 per cent, our lowest in six years. This was largely due to fewer mobile faults and customer service issues. Fault issues across all service types decreased 28.4 per cent for reasons including more investment in mobile infrastructure. New complaints about mobile coverage decreased by 54.6 per cent to 11,708 in 2013-14. Telstra, Optus and Vodafone made up 77.7 per cent of all our new complaints. Vodafone and Optus complaints decreased substantially. We launched our thi...

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Home - TIO Annual Report 2014 | annualreport.tio.com.au Reviews

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New complaints decreased more than 12 per cent, our lowest in six years. This was largely due to fewer mobile faults and customer service issues. Fault issues across all service types decreased 28.4 per cent for reasons including more investment in mobile infrastructure. New complaints about mobile coverage decreased by 54.6 per cent to 11,708 in 2013-14. Telstra, Optus and Vodafone made up 77.7 per cent of all our new complaints. Vodafone and Optus complaints decreased substantially. We launched our thi...

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1 the essential read

2 about us

3 performance

4 statistics

5 case studies

6 highlights

7 top complaint trends

8 our performance

9 about the tio

10 board chair message

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Home - TIO Annual Report 2014 | annualreport.tio.com.au Reviews

https://annualreport.tio.com.au

New complaints decreased more than 12 per cent, our lowest in six years. This was largely due to fewer mobile faults and customer service issues. Fault issues across all service types decreased 28.4 per cent for reasons including more investment in mobile infrastructure. New complaints about mobile coverage decreased by 54.6 per cent to 11,708 in 2013-14. Telstra, Optus and Vodafone made up 77.7 per cent of all our new complaints. Vodafone and Optus complaints decreased substantially. We launched our thi...

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tio.com.au

Telecommunications Industry Ombudsman - TIO

http://www.tio.com.au/home

Read about Accessibility on the Telecommunications Ombudsman website. Telecommunications Industry Ombudsman - Providing independent, just, informal speedy resolution of complaints. Please select your role. The TIO provides an independent dispute resolution service for telephone and internet complaints. TIO proud partner of Privacy Awareness Week. A message from the new Ombudsman. Complaint statistics January-March 2016. Whole-of-industry complaints drop in 2014-15. Read the latest media releases.

peter.gerrand.id.au

Peter Gerrand's archives » Telecommunications

http://peter.gerrand.id.au/category/telecommunications

Archive for the 'Telecommunications' Category. Laquo; Previous Entries. Unacceptable Quality of Service: why industry self regulation is not working. Sunday, December 11th, 2011. The poor Quality of Service experienced by almost 200,000 consumers using Australian telecommunications services over the past year was starkly highlighted shortly before this November 2011 edition of TJA was ‘put to press’. The Telecommunications Industry Ombudsman’s 2011 Annual Report. On 8 September ACMA released its ‘R...

peter.gerrand.id.au

Peter Gerrand's archives » 2011 » December

http://peter.gerrand.id.au/2011/12

Archive for December, 2011. Unacceptable Quality of Service: why industry self regulation is not working. Sunday, December 11th, 2011. The poor Quality of Service experienced by almost 200,000 consumers using Australian telecommunications services over the past year was starkly highlighted shortly before this November 2011 edition of TJA was ‘put to press’. The Telecommunications Industry Ombudsman’s 2011 Annual Report. Looking back, in response to the horror statistics in the TIO’s. Clearer pricing info...

peter.gerrand.id.au

Peter Gerrand's archives » Blog Archive » Unacceptable Quality of Service: why industry self regulation is not working

http://peter.gerrand.id.au/2011/12/11/unacceptable-quality-of-service-why-industry-self-regulation-is-not-working

Laquo; The National Broadband Network. The defining issue in Australian politics in 2010. Unacceptable Quality of Service: why industry self regulation is not working. The poor Quality of Service experienced by almost 200,000 consumers using Australian telecommunications services over the past year was starkly highlighted shortly before this November 2011 edition of TJA was ‘put to press’. The Telecommunications Industry Ombudsman’s 2011 Annual Report. On 8 September ACMA released its ‘Reconnecting...

anzoa.com.au

Ombudsman publications - ANZOA - Australian and New Zealand Ombudsman Association

http://anzoa.com.au/publications.html

Australian and New Zealand Ombudsman Association. Policies and fact sheets. Information about Ombudsmen and their work. Use of the term Ombudsman: Essential criteria for calling a body an Ombudsman. Competition among Ombudsman offices. Ombudsman services in Australia and New Zealand. Benchmarks for Industry-based Customer Dispute Resolution (CDR Benchmarks). ANZOA newsletter and news from Ombudsman offices. ANZOA's submission to the. Australian Consumer Law Review. Standards Australia: Draft Australian/N...

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Home - TIO Annual Report 2014

New complaints decreased more than 12 per cent, our lowest in six years. This was largely due to fewer mobile faults and customer service issues. Fault issues across all service types decreased 28.4 per cent for reasons including more investment in mobile infrastructure. New complaints about mobile coverage decreased by 54.6 per cent to 11,708 in 2013-14. Telstra, Optus and Vodafone made up 77.7 per cent of all our new complaints. Vodafone and Optus complaints decreased substantially. We launched our thi...

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