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Trakdesk Blog | Customer support, made easy

Customer support, made easy

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Trakdesk Blog | Customer support, made easy | blog.trakdesk.com Reviews
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Trakdesk Blog | Customer support, made easy | blog.trakdesk.com Reviews

https://blog.trakdesk.com

Customer support, made easy

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blog.trakdesk.com blog.trakdesk.com
1

Anand Lall, Author at Trakdesk Blog

https://blog.trakdesk.com/author/anand

What’s in the February 12th Update? Posted by Anand Lall. We know many of you are patiently waiting for the new updates we promised a few weeks back, but due to some issues while testing, we had to reschedule the update for February 12th. However, despite all the setbacks we’ve had during development, we are confident of the February 12th release, and is positive you will absolutely enjoy the new upcoming features trakdesk has to offer. Delete attachments when updating knowledgebase articles. Real-time t...

2

Trakdesk: The Gamified Way Towards Better Customer Support | Trakdesk Blog

https://blog.trakdesk.com/customer-experience/trakdesk-the-gamified-way-towards-better-customer-support

Trakdesk: The Gamified Way Towards Better Customer Support. Posted by Mauricio Fuentes. Managing customer expectations is a significant chunk of the deal to keep your business afloat and striving. Around 78 percent of customers. Are estimated to be 10 times as worth as first time purchases. Has developed a new way to manage customer expectations and turn your customer reps into a ninja team. Trakdesk software is action-packed with multiple support features, which help you to keep the support team relativ...

3

Why we build Trakdesk? | Trakdesk Blog

https://blog.trakdesk.com/the-trakdesk-timeline/why-we-build-trakdesk

Why we build Trakdesk? Posted by Anand Lall. Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant – we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI. We have developed our Trakdesk software from the ground up in order to provide users with a comprehensive package that not only integrates several applicatio...

4

Customer support Archives | Trakdesk Blog

https://blog.trakdesk.com/customer-support

Automate your helpdesk with event-based automations. Posted by Anand Lall. Trakdesk robust event triggers feature lets you perform specific actions within your helpdesk when certain events occur. You can setup a series of events, who it should be triggered by and what actions should be carried out. There are many ways in which you can use event triggers to your advantage. 9 WAYS TRAKDESK CAN HELP YOU PROVIDE EXCEPTIONAL CUSTOMER SUPPORT. Posted by Anand Lall. Posted by Mauricio Fuentes. Trakdesk robust e...

5

Mauricio Fuentes, Author at Trakdesk Blog

https://blog.trakdesk.com/author/neonstream

Trakdesk: The Gamified Way Towards Better Customer Support. Posted by Mauricio Fuentes. Managing customer expectations is a significant chunk of the deal to keep your business afloat and striving. Around 78 percent of customers. Are estimated to be 10 times as worth as first time purchases. Secrets to Amazing customer support. Posted by Anand Lall. What’s in the February 12th Update? We know many of you are patiently waiting for the new updates we promised a…. Posted by Anand Lall. Posted by Anand Lall.

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Fully Secured Customer Support and Helpdesk Solution from Trakdesk

https://trakdesk.com/security

Everything you need to secure your helpdesk. GET 30 DAYS FREE TRIAL. Focus on your business while we take care of your helpdesk. SSL encrypted tunnel with high availability network of servers, and redundant backups to keep your data safe. Scalable architecture and geographically distributed content delivery systems for profound performance and flexibility for companies of all sizes. We take security seriously! Take full control over your helpdesk security settings and customize them to meet your specific...

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Trakdesk feature comparison | Which plan is best for you?

https://trakdesk.com/compare-plans

Which plan is best for you? Explore what features you'll get with each of our plans. GET 30 DAYS FREE TRIAL. SMS to tickets (*Twilio integration). Link tickets (child / parent relationship). Add public and internal notes to tickets. Customizable popup and embedded widget. Dynamic content (Language) placeholders. Multiple portals / brands. Customizable portal / themes. Customizable Agent roles and permissions. Customizable time entry rates. EasyPass (Part Time Agents). Multiple support email accounts.

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Customer service knowledge base software from Trakdesk

https://trakdesk.com/knowledgebase

Everything you need to keep your agents collaborated. GET 30 DAYS FREE TRIAL. Sharing your knowledge is surprisingly fun. Knowledge Base for everyone. Earn points and customer appreciation while sharing your knowledge. With the integrated Gamification feature, you can earn points everytime you post an article or when someone gives you a thumbs up. If setup by your helpdesk administrator, you can then redeem those points in exchange for rewards. Control who you share your knowledge with. We actually made ...

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Login | Trakdesk support

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Just got started with your Trakdesk account and have a few questions?

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Trakdesk Plans and Pricing | Affordable pricing plans

https://trakdesk.com/pricing

Affordable Pricing Plans For Everyone! Signup today for your free 30 days trial with unlimited agents. GET 30 DAYS FREE TRIAL. 999 / Agent - billed yearly. 1199 - billed monthly. And everything in Free. 1699 / Agent - billed yearly. 1999 - billed monthly. Company and Group SLA. Email / Domain blacklist. And everything in Starter. 2499 / Agent - billed yearly. 2999 - billed monthly. And everything in Professional. 4499 / Agent - billed yearly. 4999 - billed monthly. And everything in Business. Yes, At Tra...

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Cloud helpdesk ticketing system from Trakdesk

https://trakdesk.com/ticketing

Everything you need to provide exceptional customer support. GET 30 DAYS FREE TRIAL. Attend to customer issues no matter where you are. Get more than just a ticketing system. Ticket management in any ticketing system is extremely important. Let's face it, without a proper ticketing system, your agents will not be able to do their day to day tasks efficiently, nor would they be able to provide the level of customer service to meet your business standards. Customize your email notification templates. Custo...

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Support Articles | Trakdesk support

https://support.trakdesk.com/support/articles

Just got started with your Trakdesk account and have a few questions? Find answers to your questions from our knowledge base. Support Portal and Branding. Removing the Trakdesk branding from your helpdesk. Setting up your business hours. Working with multiple brands and products. Setting up a custom SSL certificate for your custom domain. Customize your Helpdesk Support Portal to reflect your brand. View All 8 Articles. Managing your support team. Understanding the EasyPass feature in trakdesk. Performin...

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New Ticket | Trakdesk support

https://support.trakdesk.com/support/tickets/new

Just got started with your Trakdesk account and have a few questions? We've found some article suggestions based on your ticket subject. Phone / Skype id. Business / Partnership program.

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Trakdesk Blog | Customer support, made easy

Automate your helpdesk with event-based automations. Posted by Anand Lall. Trakdesk robust event triggers feature lets you perform specific actions within your helpdesk when certain events occur. You can setup a series of events, who it should be triggered by and what actions should be carried out. There are many ways in which you can use event triggers to your advantage. Enter your email address below to subscribe to our newsletter. 9 WAYS TRAKDESK CAN HELP YOU PROVIDE EXCEPTIONAL CUSTOMER SUPPORT.

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