bug-tracking-guidelines.com

support.prtracker.com

How can I Assign a problem at the same time it is created

http://support.prtracker.com/pr51.html

I installed the bug tracking system on the network. I then created a project and configured additional fields. I then tried to create a bug. Up until here, everything works. I then tried to assign the bug. This is where my problem occurs. The assign, resolution, and verification combo boxes are greyed out. How can I enable it? The default PR-Tracker configuration requires you to Originate and Assign problems in separate steps. To Assign problem reports do menu Edit Assign.

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How do I export PR-Tracker data to another format?

http://support.prtracker.com/pr7.html

How do I export PR-Tracker data to another format? PR-Tracker data is stored in Access 97 format. Each PR-Tracker project has its own .MDB file. If you want to export the data to another format, open the projects .MDB file and use the Access export feature to export the data. If you are using PR-Tracker 4.30 or above, you can also export the data to HTML format using the PR-Tracker HTML Generator. Nine tips for effective bug tracking.

support.prtracker.com

How many characters can be in the problem report title?

http://support.prtracker.com/pr40.html

Can you tell me if the Problem Report title field can be made longer than 55 characters and if so how one changes this value. The number of characters that may be in the problem report title is not configurable. PR-Tracker 5.0 and above supports 120 characters in the title. PR-Tracker 4.20 and above supports 80 characters. All older versions support 56 characters. Nine tips for effective bug tracking.

support.prtracker.com

How to combine two PR-Tracker database trees into one.

http://support.prtracker.com/pr34.html

We have two PR-Tracker Databases on two different servers and we would like to merge them into one database on one server. Each database has multiple projects. How do we merge them. 1) For each project in the Source PR-Tracker Database, create a project in the Target PR-Tracker database with the same directory name. 2) Copy all files from the Source projects to the newly created Target projects. This means that files created in the Target when the new projects were made will be overwritten.

support.prtracker.com

No one has setup privilege

http://support.prtracker.com/pr24.html

Anyway, here's my problem. Somehow my PR Tracker database is confused about who its owner is. I have had to move the databases around on various servers and have done some client reinstalls and now nobody is able edit the project settings. How can I fix this? SOLUTION for 4.20 and earlier:. SOLUTION for 4.30 and later:. Nine tips for effective bug tracking.

support.prtracker.com

The problem description textbox is blacked out

http://support.prtracker.com/pr36.html

When a problem report is viewed, the problem description textbox is blacked out. This issue applies only to PR-Tracker 4.0 and above. This problem occurs if the RICHTX32.OCX or RICHED32.DLL is an earlier version than the one required by PR-Tracker. Run CHECK.EXE as described on webpage http:/ www.prtracker.com/check.html. And examine the version for RICHTX32.OCX and RICHED32.DLL. If you have older versions than what PR-Tracker shipped, delete them and reinstall PR-Tracker. KEYWORDS: edit, blank, black.

support.prtracker.com

Sharing queries and views

http://support.prtracker.com/pr41.html

I have noticed that saved query definitions are stored in personal PRTRACKER.INI files. However our group would like to setup several "globally" available queries. Is there anyway that we can import one .INI file into another .INI file? With PR-Tracker 4.20 and above it is possible for users to share queries but you will have to edit the PRTRACKER.INI file manually to do it. Keep in mind that these manual edits may not be compatible with future versions of PR-Tracker. Query, view, share, shared.

support.prtracker.com

Can I generate a report against a query instead of the whole database?

http://support.prtracker.com/pr31.html

Can I get the "Work remaining by user" only for the currently selected set of PR's (current query)? A have assigned the work for all PR's to users and I would like to know the work remaining for PR's with a deadline of e.g. 15/Feb/2000. 1) Do PR-Tracker menu Reports Work Remaining By User". The View Report dialog will be displayed. Note that the Query field says "List All Problems". 2) Select a query from the drop down box. These are the queries that are also listed on the PR-Tracker Query menu.

support.prtracker.com

How do I split a project database without changing the PR numbers?

http://support.prtracker.com/pr32.html

Question: Is it possible to move some of the problem reports from one database to a new database without altering their current report numbers? Example of what we want to do: Project Test 1 has 500 problems in it. Could we move/copy problems 401 through 500 into project Test 2, and still have them be numbered 401 through 500? This would mean that the first. Problem in Test 2 would be numbered 401, rather than 1. Any ideas you have on this would be appreciated. 1) Create the new project.

support.prtracker.com

Overflow Error occurs when viewing a problem report

http://support.prtracker.com/pr13.html

Overflow error occurs while viewing a problem report. This error only affects computers whose Regional Settings for numbers specify that a comma is used for a decimal point (computers in the United States are not likely to have this setting). This problem was fixed in version 4.0 build 80. If you have an earlier version of PR-Tracker, upgrade to the most recent 4.xx version. Nine tips for effective bug tracking.