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Diary of a Customer Service Revolutionary

Diary of a Customer Service Revolutionary. Retail Record: Refund Policy. Retail Record: Refund Policy. Retail Recorder writes of a customer who became possessed by the devil when she learned that the store would not return her $100 as easily as they took it. And I sympathize with people like RR even more. Companies that craft such policies put their people in a position where they have to take the flak, while the people who made the policies sit in their comfy chairs, far far away from the battle. Conduc...

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Diary of a Customer Service Revolutionary. Retail Record: Refund Policy. Retail Record: Refund Policy. Retail Recorder writes of a customer who became possessed by the devil when she learned that the store would not return her $100 as easily as they took it. And I sympathize with people like RR even more. Companies that craft such policies put their people in a position where they have to take the flak, while the people who made the policies sit in their comfy chairs, far far away from the battle. Conduc...

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2 maria palma

3 glenn ross

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6 california

7 launch presentation

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Diary of a Customer Service Revolutionary | csrebel.blogspot.com Reviews

https://csrebel.blogspot.com

Diary of a Customer Service Revolutionary. Retail Record: Refund Policy. Retail Record: Refund Policy. Retail Recorder writes of a customer who became possessed by the devil when she learned that the store would not return her $100 as easily as they took it. And I sympathize with people like RR even more. Companies that craft such policies put their people in a position where they have to take the flak, while the people who made the policies sit in their comfy chairs, far far away from the battle. Conduc...

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csrebel.blogspot.com

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Diary of a Customer Service Revolutionary: Second workshop for managers

http://csrebel.blogspot.com/2006/03/second-workshop-for-managers.html

Diary of a Customer Service Revolutionary. Second workshop for managers. Conducted our second workshop for managers on 03.01.06. Asked the participants to recap what they learned, make five commitments, and assess the training. Results below. A) What did you learn today? B) List at least five specific things that you will do to execute the Customer Service Program at your store. A) Communicating directives quickly down to the team members, having potential employees walk the store half hour before interv...

2

Diary of a Customer Service Revolutionary: Launch meeting

http://csrebel.blogspot.com/2006/01/launch-meeting.html

Diary of a Customer Service Revolutionary. I'll go back to the back story when I have time, but right now have to post the most recent developments, before I forget. I hadn’t expected this, but CN introduced my presentation. I took notes, and will try to quote him verbatim:. The program that M put together is impressive. It’s not just about bits and pieces, like how to handle complaints. It goes deep, and covers the whole thing from A to Z. I love it, and if we can get everyone to do this Wow! Some of us...

3

Diary of a Customer Service Revolutionary: Discussion

http://csrebel.blogspot.com/2006/01/discussion.html

Diary of a Customer Service Revolutionary. Everyone said they got through the survey all right, although it did take around 30 minutes to complete. Most of them rated themselves more highly than I would have done, but that was expected. These store managers mainly rose up from sales after all, and you don’t go very far in that profession if you don’t think highly of yourself. The pins came in denominations of 1, 5, 10, and 15. Someone said 5 holes should do it. CN asked, what if they get 19 stars? OK, ne...

4

Diary of a Customer Service Revolutionary: Retail Record: Refund Policy

http://csrebel.blogspot.com/2006/03/retail-record-refund-policy.html

Diary of a Customer Service Revolutionary. Retail Record: Refund Policy. Retail Record: Refund Policy. Retail Recorder writes of a customer who became possessed by the devil when she learned that the store would not return her $100 as easily as they took it. And I sympathize with people like RR even more. Companies that craft such policies put their people in a position where they have to take the flak, while the people who made the policies sit in their comfy chairs, far far away from the battle.

5

Diary of a Customer Service Revolutionary: Maria Palma & Glenn Ross

http://csrebel.blogspot.com/2006/03/maria-palma-glenn-ross.html

Diary of a Customer Service Revolutionary. Maria Palma and Glenn Ross. Made a couple of new allies in the past couple of weeks, two customer service bloggers whose blogs I'd been reading:. Is one of most prolific bloggers I know. I subscribed to her feed. In my lens of customer service feeds. Posted by CSR @ 2:48 PM. Links to this post:. Second workshop for managers. First workshop for managers. This work is licensed under a Creative Commons License. View my complete profile.

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Diary of a Customer Service Revolutionary

Diary of a Customer Service Revolutionary. Retail Record: Refund Policy. Retail Record: Refund Policy. Retail Recorder writes of a customer who became possessed by the devil when she learned that the store would not return her $100 as easily as they took it. And I sympathize with people like RR even more. Companies that craft such policies put their people in a position where they have to take the flak, while the people who made the policies sit in their comfy chairs, far far away from the battle. Conduc...

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