helpscout.net
Desk.com Alternative - The Help Scout Difference
https://www.helpscout.net/desk-alternative
Help Desk software - Customer Support Software. Why choose Help Scout over Desk.com? Enjoy the scale of a help desk, without complex customer portals, case numbers or robotic emails. See how Timbuk2 scales their support with Help Scout. A more affordable alternative to Desk.com, Help Scout delivers premium support and 99.98% uptime. No contracts, no upsells, no surprises. 20/User, Standard plan. 70/User, Premium Plan. Manage everything in one place. Self-service your customers will love. We’ve got you co...
helpscout.net
Email Integration - Support Ticket Software
https://www.helpscout.net/features/email-integration
Help Desk software - Customer Support Software. Update Help Scout from your inbox. Send updates to customers without logging in, from any email client. Hi Ed, I'll look into this ASAP and get back with you. Assigns the conversation to the user. Sets the status to active. Sends a reply to the customer. Note Hey Sam, can you look at this one for me while I'm away? Assigns the conversation to Sam. Sets the status to active. Leaves a note for Sam. Note See attached Word doc. Assigns the conversation to John.
helpscout.net
Get Help | Help Scout
https://www.helpscout.net/demo
Help Desk software - Customer Support Software. We’ve got your back. Can’t find what you need in our help docs. Get in touch with a friendly member of our team. Talk to an Expert. Finding the perfect support tool is hard. But it doesn’t have to be! Spend a few minutes with a friendly member of our team and we’ll share everything you need to know about selecting a help desk for your business. We don’t work on commission. Free training and onboarding. We’ll work within your timeline. New to Help Scout?
helpscout.net
Careers at Help Scout - Work with us!
https://www.helpscout.net/careers
Help Desk software - Customer Support Software. Do your best work from anywhere in the world. We're a remote first company. Being a remote first company. Allows us to invest in the best people without being limited by geography. We go to great lengths to set you up for success. From day one, and work hard to keep the team connected. Take pride in your craft. What we offer our employees. 100% health and dental coverage for you and your family. Paid parental leave, including adoption. The last 12 months.
helpscout.net
Help desk for Software Companies
https://www.helpscout.net/vertical/software
Help Desk software - Customer Support Software. From Seed to IPO. Keeps 1 million engineers happy with Help Scout. Help desk features without the clutter. Contact information and conversation history right where you need them. Track issues with Tags. Categorize conversations, report on trends and trigger workflows. Create custom folders, distribute work and automate actions. Self-service your customers will love. Your customers get help when they need it no matter where they are. The last 12 months.
helpscout.net
Knowledge Base Website - Help Scout
https://www.helpscout.net/features/docs
Help Desk software - Customer Support Software. Be helpful 24/7 with Docs. Empower your customers to find answers when they need them with Docs: A knowledge base. That works seamlessly with the help desk. Here's what we found for Getting Started. Why do you need a knowledge base? Provide support at rocket speed. When all your best practices and FAQs are documented in a single place, your support team only needs to paste a link to answer complex questions. Help customers help themselves. Keep it on brand.
helpscout.net
Help Desk App - 3rd Party Integrations and Apps
https://www.helpscout.net/features/apps
Help Desk software - Customer Support Software. Useful integrations with your favorite products. Help Scout add-on features. Filter out-of-office and auto replies. Remove "out of office" or auto replies from your mailbox. Pull customer data into the Help Scout sidebar. Adds custom content to the customer sidebar when viewing a conversation. Create a public website for customers to browse your support documentation. Write and manage support articles from within Help Scout. CRM for small businesses. Add ne...
helpscout.net
Help desk for Online Service companies
https://www.helpscout.net/vertical/online-services
Help Desk software - Customer Support Software. Online service companies like VHX. Use Help Scout to make customers happy. Great support is essential to building a long-term relationship with customers. Help Scout is designed to build loyalty and keep your team productive. Context where you need it. Customer profiles put conversation history and contact information right where you need them. Tools like notes, assigning and saved replies keep big teams on the same page. Help Scout includes 40 integrations.
helpscout.net
Customer Support Metrics - Help Scout
https://www.helpscout.net/features/reports
Help Desk software - Customer Support Software. Help Scout gives you insights that drive results. Busiest Time of Day. See when your team is busiest, shuffle schedules when you need the whole team on deck, or make a data-backed case for that extra hire. Track which tags get the most traction from customers so you can make educated decisions about what problems to solve next. Filter by Office Hours. If you sense someone slipping, review individual Happiness Ratings and Conversation History to target exact...
