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Help Scout Support

Frequently asked questions and support documentation for Help Scout

http://docs.helpscout.net/

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Help Scout Support | docs.helpscout.net Reviews

https://docs.helpscout.net

Frequently asked questions and support documentation for Help Scout

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docs.helpscout.net docs.helpscout.net
1

Reporting - Help Scout Support

http://docs.helpscout.net/category/465-reporting

Reporting features, metric definitions, use case scenarios. Understanding reports in Help Scout. Using Views to filter reporting data. Reporting definitions and scenarios. Reports: Team and User. Reporting on Custom Fields. Copying Email to Help Scout. Mailbox and User Settings. Help Scout for iPhone. 2016 Powered by Help Scout. How can we help?

2

Account Management - Help Scout Support

http://docs.helpscout.net/category/108-account-management

Managing your account, creating new Users, pricing details, exporting data. Pricing and plans guide. Manage payment settings and invoices. Create and manage User accounts. Updating your own User Profile. Setting your company Office Hours. Help Scout and HIPAA. How the 15-day trial works. Cancel your Help Scout account. How inactive User billing works. Copying Email to Help Scout. Mailbox and User Settings. Help Scout for iPhone. 2016 Powered by Help Scout. How can we help?

3

Mailbox and User Settings - Help Scout Support

http://docs.helpscout.net/category/24-mailbox-and-user-settings

Mailbox and User Settings. Managing User permissions, creating SPF records, spam and SMTP settings. How mailboxes work in Help Scout. How to consolidate mailboxes. Create and manage User accounts. Change User roles and mailbox permissions. Forward email aliases to one mailbox. Use an SPF record to help with email delivery. Using DKIM to help with email delivery. Using DMARC to help with email delivery. Send messages using Google oAuth. Gather feedback with Satisfaction Ratings. Creating an auto reply.

4

Help Desk - Help Scout Support

http://docs.helpscout.net/collection/1-help-desk

How mailboxes work in Help Scout. Mail forwarding and delivery issues. Merge conversations from the same customer. Auto-forwarding from a Google Group. Manually forward email to Help Scout. Forward email aliases to one mailbox. Get started with Workflows. Copying Email to Help Scout. Mailbox and User Settings. Help Scout for iPhone. 2016 Powered by Help Scout. How can we help?

5

Docs - Help Scout Support

http://docs.helpscout.net/collection/3-docs

How to host a stylesheet on Dropbox. Create anchor links for fast navigation. Learn about Help Scout Docs. Set up a custom domain using a CNAME. Add analytics code to track visitors. Manage collections and categories. Manage multiple Docs sites. Create and publish a new article. Managing Docs in Help Scout. 2016 Powered by Help Scout. How can we help?

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LINKS TO THIS WEBSITE

status.helpscout.net status.helpscout.net

Help Scout Status - Incident History

http://status.helpscout.net/history

Get webhook notifications whenever Help Scout creates an incident, updates an incident, or changes a component status. The URL we should send the webhooks to. We'll send you email if your endpoint fails. Or view our profile. Visit our support site. Get the Atom Feed. No incidents reported for this month. Email queues are just about empty, so we're closing this one out. Apologies for the Friday morning trouble! Oct 28, 12:50-13:30 EST. Oct 12, 10:13-10:21 EST. Sep 19, 12:05-12:35 EST. Help desk API issues.

helpscout.net helpscout.net

Desk.com Alternative - The Help Scout Difference

https://www.helpscout.net/desk-alternative

Help Desk software - Customer Support Software. Why choose Help Scout over Desk.com? Enjoy the scale of a help desk, without complex customer portals, case numbers or robotic emails. See how Timbuk2 scales their support with Help Scout. A more affordable alternative to Desk.com, Help Scout delivers premium support and 99.98% uptime. No contracts, no upsells, no surprises. 20/User, Standard plan. 70/User, Premium Plan. Manage everything in one place. Self-service your customers will love. We’ve got you co...

helpscout.net helpscout.net

Email Integration - Support Ticket Software

https://www.helpscout.net/features/email-integration

Help Desk software - Customer Support Software. Update Help Scout from your inbox. Send updates to customers without logging in, from any email client. Hi Ed, I'll look into this ASAP and get back with you. Assigns the conversation to the user. Sets the status to active. Sends a reply to the customer. Note Hey Sam, can you look at this one for me while I'm away? Assigns the conversation to Sam. Sets the status to active. Leaves a note for Sam. Note See attached Word doc. Assigns the conversation to John.

helpscout.net helpscout.net

Get Help | Help Scout

https://www.helpscout.net/demo

Help Desk software - Customer Support Software. We’ve got your back. Can’t find what you need in our help docs. Get in touch with a friendly member of our team. Talk to an Expert. Finding the perfect support tool is hard. But it doesn’t have to be! Spend a few minutes with a friendly member of our team and we’ll share everything you need to know about selecting a help desk for your business. We don’t work on commission. Free training and onboarding. We’ll work within your timeline. New to Help Scout?

helpscout.net helpscout.net

Careers at Help Scout - Work with us!

https://www.helpscout.net/careers

Help Desk software - Customer Support Software. Do your best work from anywhere in the world. We're a remote first company. Being a remote first company. Allows us to invest in the best people without being limited by geography. We go to great lengths to set you up for success. From day one, and work hard to keep the team connected. Take pride in your craft. What we offer our employees. 100% health and dental coverage for you and your family. Paid parental leave, including adoption. The last 12 months.

helpscout.net helpscout.net

Help desk for Software Companies

https://www.helpscout.net/vertical/software

Help Desk software - Customer Support Software. From Seed to IPO. Keeps 1 million engineers happy with Help Scout. Help desk features without the clutter. Contact information and conversation history right where you need them. Track issues with Tags. Categorize conversations, report on trends and trigger workflows. Create custom folders, distribute work and automate actions. Self-service your customers will love. Your customers get help when they need it no matter where they are. The last 12 months.

helpscout.net helpscout.net

Knowledge Base Website - Help Scout

https://www.helpscout.net/features/docs

Help Desk software - Customer Support Software. Be helpful 24/7 with Docs. Empower your customers to find answers when they need them with Docs: A knowledge base. That works seamlessly with the help desk. Here's what we found for Getting Started. Why do you need a knowledge base? Provide support at rocket speed. When all your best practices and FAQs are documented in a single place, your support team only needs to paste a link to answer complex questions. Help customers help themselves. Keep it on brand.

helpscout.net helpscout.net

Help Desk App - 3rd Party Integrations and Apps

https://www.helpscout.net/features/apps

Help Desk software - Customer Support Software. Useful integrations with your favorite products. Help Scout add-on features. Filter out-of-office and auto replies. Remove "out of office" or auto replies from your mailbox. Pull customer data into the Help Scout sidebar. Adds custom content to the customer sidebar when viewing a conversation. Create a public website for customers to browse your support documentation. Write and manage support articles from within Help Scout. CRM for small businesses. Add ne...

helpscout.net helpscout.net

Help desk for Online Service companies

https://www.helpscout.net/vertical/online-services

Help Desk software - Customer Support Software. Online service companies like VHX. Use Help Scout to make customers happy. Great support is essential to building a long-term relationship with customers. Help Scout is designed to build loyalty and keep your team productive. Context where you need it. Customer profiles put conversation history and contact information right where you need them. Tools like notes, assigning and saved replies keep big teams on the same page. Help Scout includes 40 integrations.

helpscout.net helpscout.net

Customer Support Metrics - Help Scout

https://www.helpscout.net/features/reports

Help Desk software - Customer Support Software. Help Scout gives you insights that drive results. Busiest Time of Day. See when your team is busiest, shuffle schedules when you need the whole team on deck, or make a data-backed case for that extra hire. Track which tags get the most traction from customers so you can make educated decisions about what problems to solve next. Filter by Office Hours. If you sense someone slipping, review individual Happiness Ratings and Conversation History to target exact...

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Help Scout Support

Managing your account, creating new Users, pricing details, exporting data. Reporting features, metric definitions, use case scenarios. Copying email to Help Scout. Creating auto-forwarding rules, connecting contact forms, delivery errors. Replying to conversations, forwarding messages, merging duplicates, and more. Workflows and folders, adding tags, responding to email notifications, searching. Mailbox and User Settings. Managing User permissions, creating SPF records, spam and SMTP settings.

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