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grayhurst.co.za

Grayhurst Consulting

Grayhurst Consulting cc offers consulting services in IT Service Management, in the South African marketplace

http://grayhurst.co.za/

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Grayhurst Consulting | grayhurst.co.za Reviews
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Grayhurst Consulting cc offers consulting services in IT Service Management, in the South African marketplace
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3 service management
4 servmgt
5 ITSM
6 business service management
7 BSM
8 ITIL
9 IT Infrastructure Library
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Grayhurst Consulting | grayhurst.co.za Reviews

https://grayhurst.co.za

Grayhurst Consulting cc offers consulting services in IT Service Management, in the South African marketplace

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1

Grayhurst Consulting

http://www.grayhurst.co.za/links.html

Jump to contents table. My professional blog, Deconstructing ITSM, discusses IT Service Management, its components, and its driving forces. The IT Service Management Forum is a not-for-profit organisation for vendors and users in the ITSM field. The IT Infrastructure Library is the only global, vendor-neutral source of best practice guidance in ITSM. Last updated: 20 May 2010. What is IT Service Management? Why does ITSM matter?

2

Grayhurst Consulting

http://www.grayhurst.co.za/profile.html

Jump to contents table. Grayhurst Consulting provides consulting and project management services in IT, with a focus on the continual improvement of IT Service Management. Work is aligned with ITIL. Grayhurst Consulting can draw on leading service management consulting and training companies in South Africa, providing clients with a broader base of skills, resources for larger projects, and access to formal training in ITIL. The skills I bring to consulting projects are primarily:. As well as freelance w...

3

Grayhurst Consulting

http://www.grayhurst.co.za/whyitsm.html

Jump to contents table. Why does IT Service Management matter? ITSM is not an all-or-nothing proposition. In any IT provider organisation, some ITSM activity must be in place; conversely, no organisation can claim to have “complete” ITSM. There are always benefits to be gained from continual improvement. Of IT Service Management. The benefits that can be obtained from improving ITSM include many that lead to greater end-user productivity:. Better understanding of IT services. Other major benefits include:.

4

Grayhurst Consulting

http://www.grayhurst.co.za/services.html

Jump to contents table. I work in all areas of ITSM. And have particularly focused on Service Continuity, Capacity Management, Service Level Management, and tool implementation for Change, Problem, Incident and Help Desk Management. Last updated: 27 February 2003. What is IT Service Management? Why does ITSM matter?

5

Grayhurst Consulting

http://www.grayhurst.co.za/ITIL.html

Jump to contents table. The IT Infrastructure Library - ITIL. ITIL is the only global, vendor-neutral source of best practice information on IT Service Management. It is developed and maintained by the UK Office of Government Commerce in the UK (originally the CCTA), with extensive input from user companies, consulting firms and management tool vendors. See also external links relating to ITIL. A set of documentation, primarily the two books Service Support and Service Delivery. The value of ITIL. The IT...

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Now in the United Kingdom | Deconstructing ITSM

https://deconstructingitsm.wordpress.com/2012/09/26/now-in-the-united-kingdom

Now in the United Kingdom. 8212; Joe Pearson @ 13:08. I am now active and consulting in the United Kingdom! This is a return home for me – I’ve been working in Africa as an expat for the last 17 years. Based in London currently, but still busy with sorting out arrangements. There’s quite a lot to do even when you are already a citizen of the country. More posts on ITSM matters to follow. Leave a Comment ». Feed for comments on this post. Leave a Reply Cancel reply. Enter your comment here.

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let’s get this rolling again | Deconstructing ITSM

https://deconstructingitsm.wordpress.com/2009/07/11/lets-get-this-rolling-again

Let’s get this rolling again. 8212; Joe Pearson @ 08:43. OK then … before this blog gets to be six months stale, let me add a placeholder post. I’ve started a new contract – one that looks like being a long. Term one – and it’s taken pretty much all of my attention. I’ve ignored LinkedIn, industry news, other blogs and so on, let alone my own blog. As my boss says, you learn the most in your career in the jobs that bring the most pressure. Leave a Comment ». Feed for comments on this post. About this blo...

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Start ITIL with Continual Service Improvement | Deconstructing ITSM

https://deconstructingitsm.wordpress.com/2009/02/19/start-itil-with-continual-service-improvement

Start ITIL with Continual Service Improvement. Filed under: Agile Service Management. 8212; Joe Pearson @ 17:33. Tags: agile service managment. People often ask which part of ITIL companies should implement first. They very often get the (correct) answer that you don’t. ITIL, you use it to improve your service management. But that’s really just rephrasing the question: which part of ITIL should companies use first to improve their service management? By starting with a philosophy of identifying issues ag...

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For 100 years, Gray Hunter Stenn LLP has been providing the highest quality tax, accounting and consulting services to entrepreneurs, high net worth individuals and other sophisticated clients throughout Illinois and beyond. We serve a large spectrum of business and a diverse set financial needs, making us the perfect long-term partner to create mutually beneficial relationships and provide you with innovative, wealth enhancing services. Financial statement forecasts and projections. Accounting software ...

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Grayhurst Consulting

Jump to contents table. This is the professional website of Joe Pearson. I am a consultant specialising in ITIL, IT Service Management. ITSM), service delivery and IT - business alignment, with over 25 years experience in the UK (from 1985) and in South Africa (1995 to 2012). This site contains a small amount of older material on ITSM in general. More recent articles can be found at my blog, Deconstructing ITSM. Last updated: 26 September 2012. What is IT Service Management? Why does ITSM matter?

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Grayhurst Hotel

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