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LISTEN 2016 | Industry-leading event for customer journey analytics | listen2016.com Reviews
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listen2016.com
Session Category Analyst Sessions
http://www.listen2016.com/Track/analyst
November 3, 2016. 9:00 AM - 10:00 AM. Opening remarks from our President and CEO Terry Leahy and our CTO and Founder Jeff Gallino. How To Create an Amazing Customer Experience. 10:00 AM - 11:00 AM. Customer service guru, Shep Hyken will discuss how important service is in today’s world and how to make your organization a star in your customers’ eyes. Providing excellent customer service isn’t something you can do once in a while you need to do it consistently. More. 11:00 AM - 11:15 AM. 12:15 PM - 1:15 PM.
Session Category Interaction Analytics Fundamentals
http://www.listen2016.com/Track/fundamentals
November 3, 2016. Successful rollout: Building the right team. 11:15 AM - 12:15 PM. Attend this session to learn how others executives and program owners have rolled out speech and interaction analytics within their organization, focusing on structure and building the appropriate team. 11:15 AM - 12:15 PM. 12:15 PM - 1:15 PM. Pervasive BI: Direct agent feedback (myEureka). 1:15 PM - 2:15 PM. Migrating from manual to automated scoring. 1:15 PM - 2:15 PM. 2:15 PM - 3:15 PM. 2:15 PM - 3:15 PM. This session ...
Session Category Advanced Customer Engagement Analytics
http://www.listen2016.com/Track/advanced-cea
Advanced Customer Engagement Analytics. November 3, 2016. Omni channel vs. multichannel, engagement and analytics. 11:15 AM - 12:15 PM. Attend this session to learn about the omni channel evolution and new approaches to enabling an omni channel workforce. Hear examples of organizations adopting omni channel and how analytics can be applied to help improve the customer experience. 12:15 PM - 1:15 PM. Advanced syntax tips and tricks. 1:15 PM - 2:15 PM. Interaction analytics for marketing use cases. Attend ...
Session Category Executive Sessions
http://www.listen2016.com/Track/executive
November 3, 2016. 9:00 AM - 10:00 AM. Opening remarks from our President and CEO Terry Leahy and our CTO and Founder Jeff Gallino. How To Create an Amazing Customer Experience. 10:00 AM - 11:00 AM. Customer service guru, Shep Hyken will discuss how important service is in today’s world and how to make your organization a star in your customers’ eyes. Providing excellent customer service isn’t something you can do once in a while you need to do it consistently. More. 11:00 AM - 11:15 AM. This session will...
Speakers
http://www.listen2016.com/speakers
LISTEN 2016 brings together the largest gathering of customer engagement analytics professionals and speakers from different industries. Roger Weiss, IFCCE. The Collections Coach, LLC. Vice President, Marketing. Sentry Credit, Inc. Founder and Chief Operating Officer. Director Consumer Data Management and Strategy. Call Center Services Manager. Director of Compliance-Collections/Customer Service. Director of Business Analytics. Sr Manager, WFO, Product Management. Manager of Business Interaction Analytics.
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Enterprise Call Center Monitoring Solution | CallMiner
http://callminer.com/products/eureka-performance-management
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Essentials for Customer Service. Enterprise Speech Analytics for the Call Center. Converts customer interactions (calls, chats, emails, social) into a consistent format for analysis. Allows for evaluation and compariso...
Contact Center Software Solutions | CallMiner
http://callminer.com/solutions
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Healthcare Providers & Payers. We are happy to support your discovery of this value story or to work with you to help define a compelling business case for your organization. 8211; CallMiner automates Performance Manag...
Call Center Performance Management | CallMiner
http://callminer.com/solutions/business-value
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Healthcare Providers & Payers. Can help improve your contact center performance management initiatives by automating quality monitoring and providing direct coaching feedback to your agents. All the time and effort ass...
Energy and Utility Contact Center Solutions | CallMiner
http://callminer.com/solutions/industry/energy-and-utilities
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Healthcare Providers & Payers. As the energy and utilities market becomes increasingly deregulated, companies must improve customer service and support to remain competitive. According to the Washington Post, nearl...
Speech Analytics Software for Customer Service Monitoring | Eureka Essentials | CallMiner
http://callminer.com/products/eureka-essentials-performance-management/essentials-for-customer-service
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Essentials for Customer Service. Essentials for Customer Service. Speech Analytics for Call Center Agent Quality Monitoring and Customer Service. Benefits of Speech Analytics for Customer Service Monitoring. Want to ge...
Speech Analytics solutions for BPO | CallMiner
http://callminer.com/solutions/industry/business-process-outsourcing
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Healthcare Providers & Payers. Running an outsourced call center comes with a unique set of challenges, from high levels of attrition to rising costs and demanding clients, each with their own needs and requirements.
Measure Marketing Effectiveness & Improve Sales Agent Performance | CallMiner
http://callminer.com/solutions/industry/performance-marketing
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Healthcare Providers & Payers. Improve Sales Agent Performance. The most common issues in almost every call center are call avoidance and dead air. Using the out-of-the-box features of CallMiner Eureka. Companies can i...
Automate Call Center Agent Performance | myEureka | CallMiner
http://callminer.com/products/myeureka-performance-management
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Essentials for Customer Service. Keith Dawson, Ovum. Performance Management Portals for the Call Center. MyEureka is a brand new application included with Eureka. Metric Tiles Personalized easy to read performance indi...
CallMiner Partner Program
http://callminer.com/partners
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Our Partner Program enables our partners to leverage industry-leading voice of the customer analytics on an open technology platform. Reseller Partners that sell CallMiner solutions and complementary hardware. Enter yo...
Speech Analytics Solutions for Sales | Eureka Essentials | CallMiner
http://callminer.com/products/eureka-essentials-performance-management/essentials-for-sales
Listen to your customers. Improve your business. Essentials for Customer Service. Healthcare Providers & Payers. Scalability & Performance. Getting Started with CallMiner. EngagementOptimization.com Online Community. LISTEN and User Groups. Upcoming Speech Analytics Webinars. News & Press. Essentials for Customer Service. Speech Analytics for Sales Effectiveness. Benefits of Speech Analytics for Sales Agent Performance. Quickly identify events that represent action opportunities to increase retention or ...
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listen2.us - This website is for sale! - listen 2 Resources and Information.
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Listen 2011 | My Favourite Song. Every day. For A Year.
My Favourite Song. Every day. For A Year. Stay updated via RSS. 8220;just go before you’re swallowed up by fatalists”. Feb 14th -March 1. Dog days are over. 8220;just go before you’re swallowed up by fatalists”. Posted: March 2, 2011 in Uncategorized. Mmmm…what a song! Sultry, seductive,slinky. The Truth. By Handsome Boy Modelling School. Featuring the vocals of Roisin Murphy. This is another one of those songs that I daydream about singing! 8220;You can’t hide from the truth. Feb 14th -March 1.
HOME | Listen 2014 | CallMiner Customer Event
November 3 5, 2014, St. Pete Beach, Florida. Watch LISTEN 2014 Recap. The industry-leading event for Contact Analytics executives, program owners, and analysts. The new name for CallMiner’s annual user conference and customer advisory board meeting, brings together top organizations using and benefiting from speech and contact analytics. REGISTER FOR LISTEN 2015. Partner Pavilion South Terrace. 1:00 PM – 5:oo PM. Opening Remarks – Welcome to LISTEN 2014. In this keynote address, Don Peppers will provide ...
HOME | Listen 2015 | Industry-leading event for contact analytics
LISTEN 2014 RECAP VIDEO. The industry-leading event for Contact Analytics executives, program owners, and analysts. CallMiner’s annual user conference and customer advisory board meeting, brings together top organizations using and benefiting from speech and contact analytics. CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. Partner Pavilion South Terrace. Learn best ap...
LISTEN 2016 | Industry-leading event for customer journey analytics
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Listen 2 a Book. Modern Audio Production and Promotion. Started out as a Twitter Hashtag used by Audiobook Narrators to share some of our own favorite projects semi-annually on National Tell a Story Day (April 27th in the US and October 27th in the UK). It has grown into so much more than that. In addition to audiobook advocacy, with over 1,300 titles. To our credit, we are becoming one of the largest publishers of classic, public domain, literature on Audible, iTunes, and Amazon. Jennifer M. Dixon.
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