nouriassociates.blogspot.com
ITSM | ITIL | CobiT | ISO 2000 | itSMF | PMI News: The (Ongoing) Evolution of the ITIL Request
http://nouriassociates.blogspot.com/2009/04/ongoing-evolution-of-itil-request.html
ITSM ITIL CobiT ISO 2000 itSMF PMI News. Optimize IT - Define and Manage IT Strategies and Goals - Train and Certify Your Internal Team - Define and Optimize Processes, Governance and Operations - Measure and Benchmark Improvements Nouri Associates (NAI) is an Accredited Provider and Specialist in ITIL, ISO 20000, and COBIT. Saturday, April 25, 2009. The (Ongoing) Evolution of the ITIL Request. April 27, 2009. Columnist Rob England (a.k.a., The IT Skeptic). Now ITIL v3 elevates the Service Request to equ...
nouriassociates.blogspot.com
ITSM | ITIL | CobiT | ISO 2000 | itSMF | PMI News: Hiring for IT-Business Alignment at Wyeth
http://nouriassociates.blogspot.com/2009/03/hiring-for-it-business-alignment-at.html
ITSM ITIL CobiT ISO 2000 itSMF PMI News. Optimize IT - Define and Manage IT Strategies and Goals - Train and Certify Your Internal Team - Define and Optimize Processes, Governance and Operations - Measure and Benchmark Improvements Nouri Associates (NAI) is an Accredited Provider and Specialist in ITIL, ISO 20000, and COBIT. Wednesday, March 18, 2009. Hiring for IT-Business Alignment at Wyeth. From: www.cio.com. Hiring for IT-Business Alignment at Wyeth. 8211; John Mann, CIO. March 17, 2009. Further prom...
nouriassociates.blogspot.com
ITSM | ITIL | CobiT | ISO 2000 | itSMF | PMI News: Seven Tips to Rapid Service Transformation
http://nouriassociates.blogspot.com/2009/05/seven-tips-to-rapid-service.html
ITSM ITIL CobiT ISO 2000 itSMF PMI News. Optimize IT - Define and Manage IT Strategies and Goals - Train and Certify Your Internal Team - Define and Optimize Processes, Governance and Operations - Measure and Benchmark Improvements Nouri Associates (NAI) is an Accredited Provider and Specialist in ITIL, ISO 20000, and COBIT. Monday, May 25, 2009. Seven Tips to Rapid Service Transformation. May 15, 2009. Guest columnist Martin Likier of Forsythe. It is enough to make anyone feel like they're drowning, but...
optimalconnections.com
Whats New - Help Desk, ITIL and Support Center Services from OptimalConnections, LLC
http://www.optimalconnections.com/whats_new.htm
Optimal Connections, LLC. Download the Flash player at www.macromedia.com. Bringing You Closer To Your Customers. Help Desk and IT Training. Lung Chieng, Mercury Insurance, Sept 2007. Paul did an excellent job! Thank you. I will recommend this class to any other help desk managers who may be interested. Larry Hall, American Honda. Sept 2007. Manager, Programs Office. Dan Pasquerilla, Manager, Programs Office. Global Learning and Support Services, QAD. Read All About It! Certification exam, with a 97% sco...
metrics.nouriassociates.com
Metricus by Nouri Associates Inc.
http://metrics.nouriassociates.com/products/modules/itil_itsm/incident.html
Modules for ITIL / TSM. Modules for IT Governance. How to get Started. Incident, Problem, Change. Metricus First Aid Kit. Modules for ITIL / ITSM. Modules for IT Governance. How to get Started. Modules for ITIL / ITSM. Sign up now for a 30-day Free Trial. Metricus presents best practice KPIs that are relevant to your business and tells you exactly what the health of your Incident Management Process is. Use Metricus to assess gaps and work towards optimal IT operations. Metricus Modules for ITIL. Business...
metrics.nouriassociates.com
Metricus by Nouri Associates Inc.
http://metrics.nouriassociates.com/products/modules/specials/cost_control.html
Modules for ITIL / TSM. Modules for IT Governance. How to get Started. Incident, Problem, Change. Metricus First Aid Kit. Modules for ITIL / ITSM. Modules for IT Governance. How to get Started. Sign up now for a 30-day Free Trial. Think beyond the buzzwords and take action! The Metricus Green-IT Module allows you to define a baseline for your organization and start working towards reducing your carbon footprint. Here are a five metrics from the Metricus Cost-Control Module:. IT Costs - Travel. Projects s...
metrics.nouriassociates.com
Metricus by Nouri Associates Inc.
http://metrics.nouriassociates.com/products/modules/itil_itsm/change.html
Modules for ITIL / TSM. Modules for IT Governance. How to get Started. Incident, Problem, Change. Metricus First Aid Kit. Modules for ITIL / ITSM. Modules for IT Governance. How to get Started. Modules for ITIL / ITSM. Sign up now for a 30-day Free Trial. The ITIL Change Management Process is a key ITIL process that helps organizations manage changes within their infrastructure. Accurate and Efficient Change Management. Metricus - Change Management Module Snapshot. Metricus Modules for ITIL.
metrics.nouriassociates.com
Metricus by Nouri Associates Inc.
http://metrics.nouriassociates.com/products/modules/itil_itsm/service_desk.html
Modules for ITIL / TSM. Modules for IT Governance. How to get Started. Incident, Problem, Change. Metricus First Aid Kit. Modules for ITIL / ITSM. Modules for IT Governance. How to get Started. Modules for ITIL / ITSM. Sign up now for a 30-day Free Trial. ITIL Service Desk Module. Get the most out of your Service Desk Operations! Metricus - Service Desk Module Snapshot. This image provides an overview of the Metricus Service Desk Module in Metricus. Metricus Modules for ITIL. How to get started.
metrics.nouriassociates.com
Metricus by Nouri Associates Inc.
http://metrics.nouriassociates.com/products/modules/cases/incident.html
Modules for ITIL / TSM. Modules for IT Governance. How to get Started. Incident, Problem, Change. Metricus First Aid Kit. Modules for ITIL / ITSM. Modules for IT Governance. How to get Started. Incident. Problem, Change. Sign up now for a 30-day Free Trial. Case Study: Financial Organization using Change, Problem and Incident management. Medium sized retail bank. Metricus for ITIL - Change, Problem, Incident. Metricus Modules for ITIL. Metricus Modules for IT Governance. How to get started.
metrics.nouriassociates.com
Metricus by Nouri Associates Inc.
http://metrics.nouriassociates.com/products/modules/start.html
Modules for ITIL / TSM. Modules for IT Governance. How to get Started. Incident, Problem, Change. Metricus First Aid Kit. Modules for ITIL / ITSM. Modules for IT Governance. How to get Started. Sign up now for a 30-day Free Trial. How do you get started with Metricus. A Software-as-a-Service model that allows you to manage your IT performance instantly. Configure your own Metricus Workspace. You have access to your own Internet based environment (Microsoft SharePoint Portal environment) that you can full...