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SHEI CONSULTING: LA SORAS FORME SES CADRES EN SERVICE CLIENTELE
http://sheiconsulting-shei.blogspot.com/2011/08/la-soras-forme-ses-cadres-en-service.html
Consulting and Training for Service Providing Companies. Jeudi 4 août 2011. LA SORAS FORME SES CADRES EN SERVICE CLIENTELE. LA SORAS FORME SES CADRES EN SERVICE CLIENTELE. Tuesday 21 June 2011. L’innovation, ici, était de commencer cette série de formation par les cadres car, comme Le dit l’Administrateur Directeur Général, Mr Marc Rugenera: «Le bon example en matière de customer care doit venir d’en haut. Un bon exemple à suivre. Avis aux entreprises! Sample Business Apology Letter. 5 août 2011 à 02:52.
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SHEI CONSULTING: décembre 2010
http://sheiconsulting-shei.blogspot.com/2010_12_01_archive.html
Consulting and Training for Service Providing Companies. Lundi 27 décembre 2010. Offer Flexible Hours to Employees during this Festive Season. Monday, December 27, 2010. CUSTOMER CARE : Offer flexible hours to employees during this festive season. Http:/ newtimes.co.rw/index.php? CUSTOMER CARE : Offer flexible hours to employees during this festive season. Surprisingly, even with this weekly constraint, I still appreciate the bond created with readers over these last two years or writing this column.
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SHEI CONSULTING: février 2011
http://sheiconsulting-shei.blogspot.com/2011_02_01_archive.html
Consulting and Training for Service Providing Companies. Dimanche 27 février 2011. Current state of customer service. Current state of customer service. Http:/ newtimes.co.rw/index.php? President Kagame said that “Customer service remains highly problematic in private, public and civil society domains, something that is most certainly going to preoccupy us in the coming days, months and years.”. Two years down the road, after the various initiatives, can we boldly say that customer service has improved?
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SHEI CONSULTING: Congs to some Rwndair Cargo Staff
http://sheiconsulting-shei.blogspot.com/2011/03/congs-to-some-rwndair-cargo-staff.html
Consulting and Training for Service Providing Companies. Dimanche 27 mars 2011. Congs to some Rwndair Cargo Staff. Http:/ newtimes.co.rw/index.php? Monday, March 28, 2011. Rwandair Cargo Staff doing a great job. Rwandair Cargo Staff doing a great job. I wish to share other readers an interesting experience I had this month with two Rwandair employees, working at the airport. The first encounter was with a lady at the sales office/customer care desk inside the airport. He asked me to go and pay the Ten Th...
sheiconsulting-shei.blogspot.com
SHEI CONSULTING: avril 2010
http://sheiconsulting-shei.blogspot.com/2010_04_01_archive.html
Consulting and Training for Service Providing Companies. Dimanche 25 avril 2010. Poor Customer Service is also the fault of Customers. Http:/ newtimes.co.rw/index.php? CUSTOMER CARE: Improvement of a bad service comes with positive criticism. CUSTOMER CARE: Improvement of a bad service comes with positive criticism. Recently, we were doing a customer satisfaction survey for one of our clients and approached several of our client’s customers to collect feedback on the services rendered. Good customer serv...
sheiconsulting-shei.blogspot.com
SHEI CONSULTING: juillet 2010
http://sheiconsulting-shei.blogspot.com/2010_07_01_archive.html
Consulting and Training for Service Providing Companies. Mercredi 28 juillet 2010. Http:/ newtimes.co.rw/index.php? CULTURAL EVENTS SHOULD ALSO START ON TIME. Http:/ newtimes.co.rw/index.php? CUSTOMER CARE: It’s high time cultural events started on time. I have been here since 4.00 pm in the afternoon as stipulated on the program for the opening ceremony of this FESPAD event. For those who do not know FESPAD this is the Pan-African Dancing Festival that is organized every two years in Rwanda. But thinkin...
sheiconsulting-shei.blogspot.com
SHEI CONSULTING: mars 2011
http://sheiconsulting-shei.blogspot.com/2011_03_01_archive.html
Consulting and Training for Service Providing Companies. Dimanche 27 mars 2011. Congs to some Rwndair Cargo Staff. Http:/ newtimes.co.rw/index.php? Monday, March 28, 2011. Rwandair Cargo Staff doing a great job. Rwandair Cargo Staff doing a great job. I wish to share other readers an interesting experience I had this month with two Rwandair employees, working at the airport. The first encounter was with a lady at the sales office/customer care desk inside the airport. He asked me to go and pay the Ten Th...
sheiconsulting-shei.blogspot.com
SHEI CONSULTING: What do I do when my colleague has a terrible Bad Odour?
http://sheiconsulting-shei.blogspot.com/2011/03/what-do-i-do-when-my-colleague-has.html
Consulting and Training for Service Providing Companies. Dimanche 13 mars 2011. What do I do when my colleague has a terrible Bad Odour? Help, my Colleague has a terrible Body Odor. Matt also told me about this restaurant he loves going to bu. T has decided to stop patronizing it because of a particular waiter who simply “stinks”. Apparently, the waiter’s bad body odor can knock down a camel. He wonders how such a person could be kept as a waiter. Then you should also invest in strong antiperspirants deo...
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SHEI CONSULTING: mars 2010
http://sheiconsulting-shei.blogspot.com/2010_03_01_archive.html
Consulting and Training for Service Providing Companies. Dimanche 28 mars 2010. Http:/ newtimes.co.rw/index.php? CUSTOMER CARE: Knowledge is PowerBy Sandra idossou. 8220;Knowledge is power”. Was originally said by Francis Bacon, an English philosopher, statesman, scientist, lawyer, jurist and an author. It is possible that in the quote above, Bacon was paraphrasing Proverbs 24:5: “A wise man has great power, and a man of knowledge increases strength.”. Definitely customer service still remains a big chal...
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