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The Service Spy's Blog | Committed to finding customer service stars and to helping companies excel.
The Service Spy's Blog. About The Service Spy. Personalizing the Customer Experience. The problem with most CEM efforts, however, is that we sometimes forget that people are involved in the equation. Get the right people on the bus, as Jim Collins describes in his book Good to Great, and you can score a huge win with CEM. But the other side of that equation is getting the wrong people off the bus, and both are equally important (but more on that in another post). September 8, 2009 at 11:29 am. On my last...
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The SERVICE Squad
Monday, September 8, 2008. Welcome to the SERVICE Squad Blog! Check back throughout the year for important updates, news, and information! Subscribe to: Posts (Atom). View my complete profile.
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servicesquad.com - This website is for sale! - services quad Resources and Information.
The domain servicesquad.com. May be for sale by its owner! The domain servicesquad.com. May be for sale by its owner! This page provided to the domain owner free. By Sedo's Domain Parking. Disclaimer: Domain owner and Sedo maintain no relationship with third party advertisers. Reference to any specific service or trade mark is not controlled by Sedo or domain owner and does not constitute or imply its association, endorsement or recommendation.
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