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Customers ROCK! » Social CRM: An Idea Whose Time has Come?
http://customersrock.net/2012/05/28/social-crm-an-idea-whose-time-has-come
Social CRM: An Idea Whose Time has Come? Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads. Her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock! Surpassing $1 billion. Included in t...