workforcescheduling.com

WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc.

Pipkins, Inc. WorkforceScheduling.com - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Maxima Advantage provides the flexiblity and advanced technology you need to manage your call center.

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WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc. | workforcescheduling.com Reviews

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Pipkins, Inc. WorkforceScheduling.com - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Maxima Advantage provides the flexiblity and advanced technology you need to manage your call center.

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WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc. | workforcescheduling.com Reviews

https://workforcescheduling.com

Pipkins, Inc. WorkforceScheduling.com - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Maxima Advantage provides the flexiblity and advanced technology you need to manage your call center.

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www1.workforcescheduling.com

WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc.

Welcome to WorkforceScheduling.com. Developed by Pipkins, Inc. WorkforceScheduling.com is a hosted, low cost. Subscription-based, solution for managing your call center workforce. By utilizing the power of our enterprise workforce management solution, Maxima Advantage Vantage Point. In combination with database, scheduling, and forecasting engines hosted on our servers and a web portal for agent access; you gain all the benefits that a hosted solution can offer:. Predictable costs - "pay as you grow".

INTERNAL PAGES

workforcescheduling.com

1

WorkforceScheduling.Com - Customer Support

https://www.workforcescheduling.com/support.asp

For support and training information on WorkforceScheduling.Com products please contact: (or refer to our support site. 35;1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005 USA. To Pipkins or nearby hotels? For WorkforceScheduling.Com products is available by calling (314) 469-6106 between the hours of 7:00 am and 7:00 pm CST Monday through Friday (by pager between 7:00 pm and 10:00 pm CST), or by email to: support@workforcescheduling.com. Or fill out a training request.

2

About WorkforceScheduling.com

https://www.workforcescheduling.com/about.asp

Is a subscription based solution for all of your Call Center Workforce Management needs developed by Pipkins, Inc. By utilizing the power of our enterprise workforce management solution, Maxima Advantage Vantage Point. In combination with database, scheduling, and forecasting engines hosted on our servers and a web portal for agent access; you gain all the benefits that a hosted solution can offer. Our client software offers the following advanced features for supervisors and managers:. About Pipkins, Inc.

3

WorkforceScheduling.com - Frequently Asked Questions

https://www.workforcescheduling.com/faqs.asp

How does your hosted solution work? WorkforceScheduling.com provides a low-cost, yet feature rich and expandable, solution to call center workforce management. Our system consists of two components. Our client software (for use by supervisors) consists of our proven 4th generation, award winning, Maxima Advantage Vantage Point. How much does a subscription cost? Subscriptions are available in monthly or yearly terms. Rates consist of a base monthly fee and additional per user monthly charges. The web por...

4

WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc.

https://www.workforcescheduling.com/default.asp

Welcome to WorkforceScheduling.com. Developed by Pipkins, Inc. WorkforceScheduling.com is a hosted, low cost. Subscription-based, solution for managing your call center workforce. By utilizing the power of our enterprise workforce management solution, Maxima Advantage Vantage Point. In combination with database, scheduling, and forecasting engines hosted on our servers and a web portal for agent access; you gain all the benefits that a hosted solution can offer:. Predictable costs - "pay as you grow".

5

WorkforceScheduling.com - What is Workforce Management

https://www.workforcescheduling.com/wfm.asp

Therefore, balancing the work volume and resources to achieve a desired quality of service is the essence of Workforce Management. The responsibility does not end with the production of an optimal schedule. Immediate and unexpected changes in employee status, such as sick leave, or unforeseen changes in the workload dictate that conditions be constantly monitored, and spontaneous adjustments made. Page for descriptions of our current line of Workforce Management solutions.

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pipkins.com

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.pipkins.com/prod_mccc.asp

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

solutionmadeeasy.com

Workforce Management | Call Center Scheduling | Workforce Management Software

http://www.solutionmadeeasy.com/workforce_management.asp

What is Solution Made Easy? Simply, the Most Accurate Workforce Management on the Market. We Have Your Solution. A leading supplier of workforce management software, providing sophisticated forecasting and scheduling technology, the Solution Made Easy™ Workforce Managmeent solution. The Solution Made Easy™ Workforce Management Advantage. Bull; Advanced forecasting with Merlang algorithms. Bull; Scheduling in Skill-Based environments. Bull; Easy to use point-and-click graphical Schedule Management tools.

callcenterschedulingsoftware.com

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.callcenterschedulingsoftware.com/products.aspx

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

pipkins.com

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.pipkins.com/products.aspx

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

merlang.com

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.merlang.com/products.aspx

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

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WorkforceScheduling.com - call center workforce management software for scheduling and forecasting your contact center agents, by Pipkins, Inc.

Welcome to WorkforceScheduling.com. Developed by Pipkins, Inc. WorkforceScheduling.com is a hosted, low cost. Subscription-based, solution for managing your call center workforce. By utilizing the power of our enterprise workforce management solution, Maxima Advantage Vantage Point. In combination with database, scheduling, and forecasting engines hosted on our servers and a web portal for agent access; you gain all the benefits that a hosted solution can offer:. Predictable costs - "pay as you grow".

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