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Customer Experience Management Software | ResponseTek
http://www.responsetek.com/product
Our award-winning CEM software helps clients deliver exceptional experiences to customers with insights gathered from real-time customer feedback. Cloud-based and configurable to your business needs, it delivers world-class Voice of Customer programs at scale with 5 core modules: Listen. Make data driven decisions across the organisation with Learn. Business Transformation to Drive ROI. Empower your employees to deliver exceptional customer experiences. Act. Create a two-way customer dialogue with Engage.
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CEM Software: Empower Your Employees | ResponseTek
http://www.responsetek.com/product/employee-engagement
Empower your employees to deliver exceptional customer experiences. Act. Delivers performance management tools to understand how their services impact delivery of the brand promise, and integrated action management to help them consistently exceed customer expectations. With direct access to feedback and insights from customers, the frontline becomes more engaged, and team leads gain immediate opportunities for training and coaching based on the Voice of the Customer. Drive Improvements in Service Quality.
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CEM Software: Flexibility & Control | ResponseTek
http://www.responsetek.com/product/cem-program-control
Simply manage the day-to-day execution of your VoC program with autonomy and ease with Manage. Our self-serve tools enable agility and flexibility for surveys to increase the pace of data collection and to increase the pace of executing simple changes and repetitive tasks. Manage Your Collective Intelligence. Voice of the Customer (VoC). Net Promoter Score (NPS). News & Events. 2016 ResponseTek Networks Corp.
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Customer Experience Management Software | ResponseTek
http://www.responsetek.com/multi-channel-cem
ResponseTek and Nielsen have partnered up to sponsor and speak at the CEM Asia Summit. Contact us today to schedule a meeting with one of our CX experts or to learn more about the event. August 8, 2016. Telecoms World Middle East Event 2016. ResponseTek is hosting a roundtable at the 2016 Telecoms World Middle East. Contact us today to schedule a meeting with one of our CX experts. June 21, 2016. ResponseTek & Westminster Savings Credit Union Win Technology Impact Award. June 9, 2016. 65pt increase in NPS.
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CEM Throughout Your Organisation | ResponseTek
http://www.responsetek.com/customer-experience-roles
To create a customer-centric culture that attains major business results with Voice of Customer (VoC) initiatives, you need to engage every member of your organisation. Our Listening Platform delivers role-specific functionality and reporting for all levels of the business, so every individual has access to the right customer experience metrics and follow-up actions. Give frontline employees real-time customer feedback on their performance so they know where to improve. In contact centres, the pace is fa...
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Partners | ResponseTek
http://www.responsetek.com/partners
IBM’s Universal Behavior Exchange (UBX) is a powerful open exchange ecosystem that makes it easy to share customer data between certified solutions. With 20 marketing software partners, UBX is one of the most comprehensive portfolios for software enabled tools for Marketing professionals. We work with leaders in market research, technology and consulting to bring unparalleled customer experience management capabilities to the market. The leading provider of global market intelligence. Our research partne...
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The Best Choice for CEM Software | ResponseTek
http://www.responsetek.com/why-responsetek
We are partners in your success. Watch Our Video to Find Out. We Are Global Experts in Customer Experience Management. Our foundations are simple: We believe every customer has the right to be heard, and every employee wants to deliver a good customer experience. These beliefs have pushed us to be 100% focused on CEM software. And services for the past 16 years. Our results are a testament to our expertise. 500 million customers connected to global brands. 5 offices spanning 4 continents. The secret to o...
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Newsroom | ResponseTek
http://www.responsetek.com/newsroom
Article by Chris Randall. VP, Client Services, ResponseTek. Named a winner of the 2015 Customer Experience. Vendor Excellence Award by Temkin Group. Listening Lab Wins Customer Magazine’s 2016 Product of the Year Award. ResponseTek’s Listening Lab named “2016 Customer Product of the Year” by TMC’s Customer Magazine. Loyalty360 Releases 2015 CX Landscape Report. Loyalty360 assesses the current and future customer experience landscape in this annual report. CUSTOMER Magazine Honours Listening Lab with 2016...
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Management Team | ResponseTek
http://www.responsetek.com/team
ResponseTek’s executive team is a select group of fearless leaders who consistently break boundaries and exceed expectations while fostering collaboration. They also have bulletproof backgrounds in software, technology, business and consulting, making them a powerhouse of knowledge and experience for the company. Passionate about what we do, and the clients we work for, we are CEM innovators who have created award-winning solutions. Meet Our Executive Team. CEO and Chief Experience Officer. Norm drives r...
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Careers | ResponseTek
http://www.responsetek.com/careers
8220;ResponseTek’s culture and people are energising, and they empower a great work atmosphere. I face new challenges every day and have the freedom to be innovative which helps me excel in my role.”. 8220;Teamwork is a core principle of how we succeed. We learn, teach, educate and grow together. The people around me have taught me to grow and become a team player and leader.”. Senior Customer Experience Specialist. Why Work with Us? Check out our latest postings here. Perfection is our aim. We belie...
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