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Did You Know – ResponseTek Blog
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People & Culture. People & Culture. Text Analytics: Did You Know? By Randeep Dosanjh, Marketing Specialist at ResponseTek. February 9, 2017. Following up from our Monthly Must Reads post, we’re sharing some interesting information to help you better understand how text analytics can be applied and why you should be using…. Employee Engagement and CX: Did You Know? By Randeep Dosanjh, Marketing Specialist at ResponseTek. January 12, 2017. Telecoms and CX: Did You Know? November 22, 2016. October 18, 2016.
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Chris Randall VP, Customer Success & CX Strategy at ResponseTek – ResponseTek Blog
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People & Culture. People & Culture. A Surprising Look at How Agent Attitude Influences NPS. By Chris Randall VP, Customer Success & CX Strategy at ResponseTek. February 2, 2017. Being positive pays off. The attitude of your Contact Center Agents can have a substantial impact on NPS. Since Net Promoter Score (NPS) first hit the…. Are Your Employees Listening to the Voice of the Customer (VoC)? By Chris Randall VP, Customer Success & CX Strategy at ResponseTek. December 8, 2016. September 29, 2016. Ooredoo...
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Syed Hasan, CEO ResponseTek – ResponseTek Blog
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People & Culture. People & Culture. How Technology Plays a Part in Retail CX. By Syed Hasan, CEO ResponseTek. March 9, 2017. When you think of ‘retail’ chances are that you think of a physical shopping mall with bustling shoppers and racks of goods on sale. You probably didn’t think of Amazon.com…. How Has the Retail Landscape Changed in the Last Decade? By Syed Hasan, CEO ResponseTek. February 23, 2017. By Syed Hasan, CEO ResponseTek. December 9, 2016. By Syed Hasan, CEO ResponseTek. November 15, 2016.
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Two Tips for Improving Customer Experience Across Your Organisation – ResponseTek Blog
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People & Culture. People & Culture. Two Tips for Improving Customer Experience Across Your Organisation. By Randeep Dosanjh, Marketing Specialist at ResponseTek. December 6, 2016. Nowadays, organisations are working to improve their customer experience and in doing so looking to prioritise customer experience initiatives. Here are two organisational tips you can leverage as a starting point to help achieve this:. KCell, a leading telco in Asia, recently implemented these tips and have seen the following:.
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Employee Engagement and CX: Did You Know? – ResponseTek Blog
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People & Culture. People & Culture. Employee Engagement and CX: Did You Know? By Randeep Dosanjh, Marketing Specialist at ResponseTek. January 12, 2017. To continue with this month’s theme about employee engagement, we’re sharing some startling facts about the affects of employee engagement (or lack thereof). Did you know that job satisfaction is a higher driver than compensation when it comes to employee turnover? 1] Here are some other interesting finds:. CXM, 8 Ways to Increase Your Employee Engagement.
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How Emotions Are Becoming Competitive Differentiators in Today’s CX Landscape – ResponseTek Blog
http://blog.responsetek.com/how-emotions-are-becoming-competitive-differentiators-in-todays-cx-landscape
People & Culture. People & Culture. How Emotions Are Becoming Competitive Differentiators in Today’s CX Landscape. By Sheena Koo, Content Marketing Specialist at ResponseTek. December 22, 2016. Considering that Loyal customers are less likely to switch to a competitor due to a given price inducement, and these customers make more purchases as compared to less loyal customers,. The Power of Emotions in Customer Experience. Understanding the role of neuroscience in program design and culture. Eliminating p...
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CEM – ResponseTek Blog
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People & Culture. People & Culture. 4 Critical Customer Experience Predictions for 2017. By Sheena Koo, Content Marketing Specialist at ResponseTek. March 7, 2017. CX Predictions for 2017 are exciting and herald in a year of mobile dominance, employee engagement, predictive technology and the even bigger growth of Big Data. A must-read list for…. 10 Survey Best Practices and Tips to Increase Response Rates (Part 1). By Sheena Koo, Content Marketing Specialist at ResponseTek. February 28, 2017. Companies ...
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Best Practices – ResponseTek Blog
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People & Culture. People & Culture. 4 Critical Customer Experience Predictions for 2017. By Sheena Koo, Content Marketing Specialist at ResponseTek. March 7, 2017. CX Predictions for 2017 are exciting and herald in a year of mobile dominance, employee engagement, predictive technology and the even bigger growth of Big Data. A must-read list for…. 10 Survey Best Practices and Tips to Increase Response Rates (Part 2). By Sheena Koo, Content Marketing Specialist at ResponseTek. March 2, 2017. Being positive...
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Service Providers
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A New Zealand's locally owned IT company that offers a full range of services from contact centre consulting through full outsource service provision including a fully managed contact service offering. Delivers on-demand customer experience management (CEM) software, to help companies continually improve the quality and consistency of the delivered customer experience. Provides innovative customer contact audit service for clients seeking to improve customer experience.В. Primus grandit Г Edmundston.
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4th Annual Customer Experience Management Asia Summit
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CEM Asia Excellence Awards. Why enter the awards? Summit Day One, 6 September 2016. Summit Day Two, 7 September 2016. Tech Cube Agenda, 6th September. Tech Cube Agenda, 7th September. Site Tour and LEGO Serious Play Workshop. Things to Do Nearby. 40% Cash Back Under PIC Scheme. 05 - 08 September, 2016 - Marina Bay Sands, Singapore. 05 - 08 September, 2016. Marina Bay Sands, Singapore. Explore SAP Hybris solutions today. For more information, visit www.hybris.com. Create rich consumer experiences and pers...
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