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ZOOM Blog | Optimize Contact Center Quality and Performance

Back To Zoom Homepage. Friday Five: Customer Service and the Internet of Things and More. Friday Five: Customer Service and the Internet of Things and More. Weekly round-up of the top five most interesting news from the world of customer care. August 14, 2015. ZOOM CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes. August 12, 2015. ZOOM Notches Contact Center Technology Award. August 11, 2015. Four Ways to Find Time for Contact Center Training. August 11, 2015. Frida...

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ZOOM Blog | Optimize Contact Center Quality and Performance | blog.zoomint.com Reviews

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Back To Zoom Homepage. Friday Five: Customer Service and the Internet of Things and More. Friday Five: Customer Service and the Internet of Things and More. Weekly round-up of the top five most interesting news from the world of customer care. August 14, 2015. ZOOM CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes. August 12, 2015. ZOOM Notches Contact Center Technology Award. August 11, 2015. Four Ways to Find Time for Contact Center Training. August 11, 2015. Frida...

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2 russian

3 czech

4 polish

5 featured

6 kveta vostra

7 featured in forbes

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10 call centers 28

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ZOOM Blog | Optimize Contact Center Quality and Performance | blog.zoomint.com Reviews

https://blog.zoomint.com

Back To Zoom Homepage. Friday Five: Customer Service and the Internet of Things and More. Friday Five: Customer Service and the Internet of Things and More. Weekly round-up of the top five most interesting news from the world of customer care. August 14, 2015. ZOOM CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes. August 12, 2015. ZOOM Notches Contact Center Technology Award. August 11, 2015. Four Ways to Find Time for Contact Center Training. August 11, 2015. Frida...

INTERNAL PAGES

blog.zoomint.com

1

Five Tips To More Effective Evaluations

http://blog.zoomint.com/blog/five-tips-to-more-effective-evaluations

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Five Tips To More Effective Evaluations. Principal, Pelorus Associates. July 16, 2015. 1 Align quality assurance with corporate and contact center objectives. 2 Purpose driven call selection. In order to optimize scarce supervisor time and help agents be more successful it is important to evaluate "coachable " calls. Examples may include. Calls in which the customer was placed on hold two or more times. While voice ...

2

Friday Five: Customer Programs Done Right and More

http://blog.zoomint.com/blog/friday-five-customer-programs-done-right

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Friday Five: Customer Programs Done Right and More. Director of Communication and Training. June 19, 2015. Hello, welcome to Friday Five. Glad to have you here to wrap up some recent news and insights into customer relationships. 1 Use Customer Information to Build Loyalty the Right Way. Columnist Stevie Ray (no, not. 2 Want 18-24 Year Olds’ Business? Act Like You Do. People want convenience, speed and value when th...

3

Friday Five: Customer Service and the Internet of Things and More

http://blog.zoomint.com/blog/friday-five-customer-service-internet-of-things

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Friday Five: Customer Service and the Internet of Things and More. Director of Communication and Training. August 14, 2015. Hello and welcome to Friday Five. Where we round up some of the more interesting customer service stories of the week:. 1 Staying Ahead With Customer Service. Follow up and confirm orders. Have the sales rep follow up personally after an order’s been completed. User experience focuses on design...

4

Featured in Forbes

http://blog.zoomint.com/blog/zoom-ceo-simon-vostry-featured-in-forbes

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Director of Communication and Training. August 12, 2015. ZOOM founder and CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes. It’s a great look at the early days when ZOOM was a shoestring operation, getting fortunate breaks with Cisco and making a bet in Las Vegas that paid off big. Read about our skydiving CEO and his decidedly non-skydiving business partner. If he’s got the ti...

5

New features are available this summer with the release ZOOM Quality Management Suite 5.6

http://blog.zoomint.com/blog/new-zoom-quality-management-5-6

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. New features are available this summer with the release ZOOM Quality Management Suite 5.6. Director of Product Management. July 15, 2015. It's finally warm outsite and the sun is shining. But even better we are introducing a new version of 5.6 which brings features in response to your demands for enhanced performance and easier work flows. Check out the details below. Ensures that you know what is not being recorded.

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Screen Capture

https://www.zoomint.com/solutions/screen-capture

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. See what your agents see. Simply listening to agent conversations without actually seeing what they see will never provide you with a complete understanding of their performance. Are you ready to take a closer look? How ZOOM Screen Capture Works. Explore conversations by listening to voice recordings and viewing agent screens. Identify key issues related to your workflow and training processes. Identify best practic...

zoomint.com

Events

https://www.zoomint.com/events

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Come join us at the following conferences. We look forward to seeing you there. Call Centre&Customer Services Summit. September 19 20, 2016 Northamptonshire, UK. EMEAR Collaboration Partner Sales Summit Lisbon. January 12 14, 2016 Lisbon, Portugal. Cisco Live 2016 Berlin. February 15 19, 2016 Berlin, Germany. CCW CallCenterWorld 2016 Berlin. February 22 25, 2016 Berlin, Germany. February 23, 2016 Sydney, Australia.

zoomint.com

Contact Center Workforce Management Workforce Management solutions for staff planning, time-off management and schedule adherence in the contact center

https://www.zoomint.com/solutions/workforce-management

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Costs and queues in perfect balance. Remove the guesswork from your contact center planning by carefully balancing engaged agents and efficient operations. Shift planning in the contact center is no longer just about how many agents are on the roster. It is increasingly being used to ensure that the available agents have the right skills in order to deliver an outstanding customer experience. Take full control of yo...

zoomint.com

Services

https://www.zoomint.com/services

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. It takes both great products and great services for customers and partners to truly be satisfied. This is where ZOOM excels - we are #1 in Customer Satisfaction within the WFO industry and have. An 83 Net Promoter Score . Why Customers and Partners Pick ZOOM. Six Points: Why ZOOM is #1 in Customer Satisfaction. These six points prove one thing we know how to keep customers satisfied. We use our own products - from C...

zoomint.com

Grow your business with us, become ZOOM partner today

https://www.zoomint.com/become-zoom-partner

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Become a ZOOM Partner. Become a ZOOM Partner. Differentiate yourself from the competition deliver value to your client's businesses. Learn more about how ZOOM can help you. Grow at your own pace. Generate leads and make money on all qualified leads that end in a closed deal. No need to invest anything or get technical certifications; just sign a Non-Disclosure Agreement and you’re in business. Earn a rebate to spend...

zoomint.com

Quality Management

https://www.zoomint.com/solutions/quality-management

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Empower agents for success. Authentic communication means happier customers. Give your agents what they need to ensure customers get what they want. Are you ready to take a closer look? How ZOOM Quality Management works. Automate your quality assurance process by scheduling work for team leaders to evaluate a given number of interactions based on specific criteria, including business data. Determine strong and weak ...

portal.zoomint.com

Password Reset ~ ZOOM Portal

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Please provide your email address and we will email you a new password. Saving item, this may take a few seconds. Are you sure you want to delete this item? Case Comments ( 0. Task Comments ( 0. Expiring Maintenance ( 0.

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Zoom Imaging Solutions Blog

Zoom Imaging Solutions Blog. Toshiba's Latest Color Multifunction Printer Earns High Marks. Posted At : December 14, 2016 3:09 PM Posted By : Jon Karis. Toshiba's Latest Color Multifunction Printer Earns High Marks. Toshiba America Business Solutions. Today announced that its latest color multifunction printer (MFP), the e-STUDIO 5005AC. Received Buyers Laboratory LLC's. Zoom Imaging Solutions out and about in the community again sporting our MTO LoudMouth gear! Zoom Imaging Solutions was out and about i...

blog.zoomgps.ru

Блог компании ZOOM. www.zoomgps.ru

Система крепежей Petzl ADAPT TIKKA 2. Написал Карты GPS, рации, GPS навигаторы, эхолоты на ZoomGPS.RU. Набор многофункциональных держателей Petzl ADAPT TIKKA 2, для крепления фонарей TIKKA - ZIPKA и TIKKA 2 - ZIPKA 2. Налобный фонарь Petzl PIXA 1. Написал Карты GPS, рации, GPS навигаторы, эхолоты на ZoomGPS.RU. Налобный фонарь Petzl PIXA 2. Написал Карты GPS, рации, GPS навигаторы, эхолоты на ZoomGPS.RU. Аккумуляторный налобный фонарь Petzl ULTRA VARIO. Написал Карты GPS, рации, GPS навигаторы, эхолоты н...

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ZoomIn blog - ZoomIn.com news and updates

Relive your Diwali moments through Zoomin. October 18, 2017 at 3:48 am. Collect beautiful moments on the special occasion of Diwali with your family members and loved ones. One sure way to do this is to personalize gifts and make even the seemingly smallest of gifts truly wonderful. Begin Mornings with a Sip of Coffee from your Custom Mug. Check the preview of the final product before placing your order. And, just like that, you’ve created a custom mug that gives you the smiles every single day. Photo Ma...

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Contact and Company Search. A B2B Marketer’s Guide to Personalized Messaging. Professionals have to cut through thousands of messages each day in order to connect with qualified buyers. A good way to get your message heard is to employ personalized marketing tactics. In fact, in a study of 650 multi-channel marketing campaigns, personalized campaigns consistently and overwhelmingly beat out static campaigns in generating a high response rate from recipients ( source. Read More →. January 11, 2017. A 2014...

blog.zoomint.com

ZOOM Blog | Optimize Contact Center Quality and Performance

Back To Zoom Homepage. Friday Five: Customer Service and the Internet of Things and More. Friday Five: Customer Service and the Internet of Things and More. Weekly round-up of the top five most interesting news from the world of customer care. August 14, 2015. ZOOM CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes. August 12, 2015. ZOOM Notches Contact Center Technology Award. August 11, 2015. Four Ways to Find Time for Contact Center Training. August 11, 2015. Frida...

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blog.zoommer.ru

Travel Photo Blog | ZooMMER

Travel Photo Blog ZooMMER. Blog of the Russian travel photographer with unique photographs of interesting places. Wednesday, January 9, 2013. Oh my God, it's been almost 9 months since I last updated my blog. I'm so embarrased and ashamed in front of my loyal readers, if there're any ;-). Anyway there's been so much in the last year! My new 3-week tour over the US west coast. There were some really wild trips through wild and hard accessible Russian national parks and small Russian towns. Gallery, which ...

blog.zoomon.fr

Les bons plans ZoomOn I Inspirez vos amis

Nice Côte d’Azur. Nice Côte d'Azur. Entre chiens et chats. Inscrivez-vous et recevez nos bons plans chaque mois! Inscrivez-vous et recevez nos bons plans parisiens chaque semaine! Inscrivez-vous et recevez nos bons plans lyonnais chaque mois! Inscrivez-vous et recevez nos bons plans marseillais chaque mois! Pour en savoir plus et paramétrer vos cookies. Inscrivez-vous et recevez nos bons plans chaque mois! Inscrivez-vous et recevez nos bons plans parisiens chaque semaine! Articles les plus lus. Interview...

blog.zoomoo.com.br

» Zoomoo

October 13, 2011. Esse ano, finalmente tivemos o prazer de participar do Trimarchi 2011. Em Mar del Plata, Argentina. Há muito tempo tínhamos a curiosidade de saber como seria um evento de design fora do Brasil, tendo em vista que já participamos de encontros regionais e nacionais. De qualquer maneira, sempre fica a curiosidade de saber com as coisas funcionam dentro de outras culturas. Como disse o mestre Massimo Vignelli durante uma vídeo-conferência, “O design na América do Sul precisa alcançar ...

blog.zoomphotoads.com

San Diego Car Club News | Car Club News and Events

San Diego Car Club News. Car Club News and Events. 2003 DODGE RAM 1500 HEMI EXPRESS. May 14, 2015. Auto, AC, PS, leather, Laramie trim pkg, wood trim, chrome wheels. For more details on ZoomAutos.com! 13th Annual Run to the Hills Car Show. May 11, 2015. Find Your Next Vehicle at ZoomAutos.com! April 30, 2015. To start shopping for your next ride! 2005 Mini Cooper S. April 30, 2015. Auto, AC, PW, P/locks, CD, leather, panoramic roof, super charged! Take this on a tour of the mountains this weekend! For mo...