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Call Recording, Quality Management and Speech Analytics in the Contact Centers

New features are now available. Voice of the Customer. Your customers are talking about. Ultimately improved the bottom line. You’ve assembled a crew of amazing people in your contact center. Let’s help them do their jobs better, enjoy their work and stay on top of the things that matter. That’s what ZOOM's solutions for contact centers and back office are all about. Call and Screen Recording. Automatically evaluate 100% of calls and easily discover, organize, visualize and share actionable information.

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Call Recording, Quality Management and Speech Analytics in the Contact Centers | zoomint.com Reviews

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New features are now available. Voice of the Customer. Your customers are talking about. Ultimately improved the bottom line. You’ve assembled a crew of amazing people in your contact center. Let’s help them do their jobs better, enjoy their work and stay on top of the things that matter. That’s what ZOOM's solutions for contact centers and back office are all about. Call and Screen Recording. Automatically evaluate 100% of calls and easily discover, organize, visualize and share actionable information.

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1 demo

2 russian

3 czech

4 polish

5 solutions

6 compliance

7 call recording

8 screen capture

9 live monitoring

10 customer experience

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demo,russian,czech,polish,solutions,compliance,call recording,screen capture,live monitoring,customer experience,quality management,e learning and coaching,insight and automation,speech analytics,workforce management,services,consulting,training,customers

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Call Recording, Quality Management and Speech Analytics in the Contact Centers | zoomint.com Reviews

https://zoomint.com

New features are now available. Voice of the Customer. Your customers are talking about. Ultimately improved the bottom line. You’ve assembled a crew of amazing people in your contact center. Let’s help them do their jobs better, enjoy their work and stay on top of the things that matter. That’s what ZOOM's solutions for contact centers and back office are all about. Call and Screen Recording. Automatically evaluate 100% of calls and easily discover, organize, visualize and share actionable information.

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portal.zoomint.com

Home ~ ZOOM Portal

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blog.zoomint.com

ZOOM Blog | Optimize Contact Center Quality and Performance

Back To Zoom Homepage. Friday Five: Customer Service and the Internet of Things and More. Friday Five: Customer Service and the Internet of Things and More. Weekly round-up of the top five most interesting news from the world of customer care. August 14, 2015. ZOOM CEO Simon Vostry is profiled along with the company in the latest issue of Czech Forbes. August 12, 2015. ZOOM Notches Contact Center Technology Award. August 11, 2015. Four Ways to Find Time for Contact Center Training. August 11, 2015. Frida...

academy.zoomint.com

ZOOM Academy

Skip to main content. You are not logged in. ( Login. Welcome to the ZOOM International. Training Academy. The listed training courses are for customers and partners of ZOOM International. Click on a course link below to log in and access the course material. Course participants must be pre-registered through their ZOOM sales representative. Please contact Training Support (training at zoomint.com) for further assistance. ZOOM IE Level 1 GS ZOOM Implementation Engineer Level 1 for Genesys. The ZOOM Imple...

INTERNAL PAGES

zoomint.com

1

ZOOM Customers

http://www.zoomint.com/customers

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Discover companies like yours who have found success with ZOOM. Finansbank was obliged to purchase a recording system to meet their legal obligations for recording all calls made and received by employees in the head office and all company branches. ZOOM is very straightforward [their] interface is simple and it is pretty much aligned with what other contact center solutions in the world do.". The quality management...

2

Grow your business with us, become ZOOM partner today

http://www.zoomint.com/become-our-partner

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Become a ZOOM Partner. Become a ZOOM Partner. Differentiate yourself from the competition deliver value to your client's businesses. Learn more about how ZOOM can help you. Grow at your own pace. Generate leads and make money on all qualified leads that end in a closed deal. No need to invest anything or get technical certifications; just sign a Non-Disclosure Agreement and you’re in business. Earn a rebate to spend...

3

Resources

http://www.zoomint.com/resources

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Brochures, reports, whitepapers and ebooks for customer service professionals like you. Get Ready for the Chatbot Revolution. Robots that simulate one-to-one human conversation create a seamless experience for customers, who can text message your business, like they would a friend, and get a quick response 24/7 to check order status, make purchases, take surveys and pay bills. Sing up and watch. Want to serve custom...

4

Speech Analytics

http://www.zoomint.com/solutions/speech-analytics

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Reveal Insights and trends. Only about 1% of all calls are ever listened to in a random quality assurance evaluation process. What insight can you gain from the other 99%? Every day you record calls that contain powerful insights about customer behavior, market trends and your competition. Wouldn’t it be great to be able to harvest these insights? Or made them incorrectly? Are you ready to take a closer look? Quickl...

5

Screen Capture

http://www.zoomint.com/solutions/screen-capture

ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. See what your agents see. Simply listening to agent conversations without actually seeing what they see will never provide you with a complete understanding of their performance. Are you ready to take a closer look? How ZOOM Screen Capture Works. Explore conversations by listening to voice recordings and viewing agent screens. Identify key issues related to your workflow and training processes. Identify best practic...

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avrorus.ru

Продукция компании ZOOM - Компания Аврорус

https://avrorus.ru/zoom

Звонки по России бесплатно. Основные характеристики ZOOM QM Suite. Многоканальная запись взаимодействий (CallREC). Снимки с экранов операторов (ScreenREC). Управление качеством и производительностью (ScoreCARD). Мониторинг в реальном времени (LiveMON). Интеграция с решениями для управления персоналом (WorkFORCE). Укажите ваши требования к оборудованию, и мы подберём оптимальные варианты! В Avrorus действует уникальное предложение на ежемесячную техническую поддержку! Звонки по России бесплатно. Компания ...

joinzoom.com

Continuous Delivery Engineer | Join ZOOM, make a difference. We are hiring!

http://www.joinzoom.com/contiuous-delivery-engineer

ZOOM International is a provider of call recording, contact center quality management and speech analytics solutions with more than 1000 customers in 80 countries around the world. More information http:/ www.zoomint.com/. As a Continuous Delivery Engineer you will be responsible for:. Automating flow of source code modifications from development to production, i.e. continuous integration. Automating and testing the deployment pipeline, i.e. continuous delivery. Puppet experience is beneficial. Experienc...

joinzoom.com

Senior QA Engineer | Join ZOOM, make a difference. We are hiring!

http://www.joinzoom.com/senior-qa-engineer-2

ZOOM International is a provider of call recording, contact center quality management and speech analytics solutions with more than 1000 customers in 80 countries around the world. More information http:/ www.zoomint.com/. As QA Engineer you will act as a supervisor in QA area for your team. You will be responsible for:. Validation and verification of the product and ensuring that all the end deliverables have a high level of quality. Development of automated test for functional and non-functional testing.

smn.lv

Partneri

http://www.smn.lv/partneri

Santa Monica Networks Group. ZOOM International provides interaction recording, quality management with speech analytics and WFM solutions for Contact Centers and Unified Communications environments. ZOOM was founded in 1999 in Prague and now has offices worldwide to deliver its services and products to more than 900 customers in 80 countries and has been awarded Deloitte Technology Fast50 Central Europe. Headquartered in the Czech Republic, has 8 offices worldwide to support its global customer base.

nebulex.com.au

Our Partners, Cisco Companies, Cisco Hardware, Unified Communications

http://www.nebulex.com.au/Partners.aspx

Nebulex is a Premier Partner of Cisco, a worldwide leader in IT. Cisco hardware and software are used to create Internet solutions that allow individuals, companies and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. We work extensively with Cisco voice, collaboration and unified communications tools and solutions, and have vast experience deploying a range of Cisco technologies including:. Voice, video and web conferencing. Calabrio ONE is flexible...

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Our mission, vision and values. Request a free quote for ZOOM Insurance Products. Click 'Request A Free Quote' button to sign up and receive Insurance product quotation by mail at no cost. Request A Free Quote. Look at products and services we offer to our valuable customers. Property insurance insures your business against loss or damage to the location of the business and to its contents. It will also insure against loss or damage to contents under your control. [ know more. Protection of the individua...

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zoomint.com

Call Recording, Quality Management and Speech Analytics in the Contact Centers

New features are now available. Voice of the Customer. Your customers are talking about. Ultimately improved the bottom line. You’ve assembled a crew of amazing people in your contact center. Let’s help them do their jobs better, enjoy their work and stay on top of the things that matter. That’s what ZOOM's solutions for contact centers and back office are all about. Call and Screen Recording. Automatically evaluate 100% of calls and easily discover, organize, visualize and share actionable information.

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Cisco Call Recording, Quality Management, Speech Analytics

Voice of the Customer. Staňte se naším partnerem. Nová verze 5.6. Účinnější nástroj v řízení kvality. Více možností nahrávání hovorů. 1 místo spokojenosti zákazníků. V řešení pro kontaktní centra. ZOOM Quality Management Suite přináší komplexní řešení správy výkonnosti kontaktních center a back-office. S jednoduchou implementací, užíváním i údržbou se řadí mezi nejmodernější nástroje na trhu. Nahrávání dění na obrazovce. New Version of ZOOM Quality Management Suite 5.5 To Go Live. Joins network of compan...

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Werden Sie unser Partner. Neue Version 5.6. Platziert als die beste Arbeitskraft-Optimierungslösung. In Bezug auf Kundenzufriedenheit von DMG Consulting. Die ZOOM Quality Management Suite ist eine umfangreiche, moderne Lösung zur Leistungsverwaltung im Contact Center und Back Office. Wir bemühen uns, unsere Lösungen so zu entwickeln, dass sie einfach einzusetzen, zu warten und zu nutzen sind. New Version of ZOOM Quality Management Suite 5.5 To Go Live. ZOOM International brings contact centers significan...

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Zaloguj się w portalu. Nowa wersja 5.6. Numer 1 wśród rozwiązań dla optymalizacji. Wykorzystania zasobów w badaniu satysfakcji. Klientów prowadzonym przez DMG Consulting. POPROŚ O WERSJĘ DEMO. ZOOM Quality Management Suite to kompleksowe i nowoczesne rozwiązanie do zarządzania centrami kontaktu i pracą back-office. Podejmujemy wszelkie starania, aby nasze rozwiązanie było proste w zastosowaniu, zarządzaniu i użytkowaniu. Czytaj więcej. Model sprzedaży oparty na sieci dystrybucji. ZOOM International bring...

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Cisco Call Recording, Quality Management, Speech Analytics

Мониторинг в реальном времени. Релиз новой версии 5.6. В области управления качеством. Обслуживания, а также расширенные. ZOOM QM Suite занимает 1-е место. По уровню удовлетворенности клиентов. По оценке DMG Consulting среди. Пакет ZOOM Quality Management Suite предоставляет полное современное решение для управления производительностью контакт-центров и бэк-офисов.Наше решение легко развернуть, поддерживать и использовать. Подробнее. Мониторинг в реальном времени. ZOOM International brings contact center...

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