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Home ~ ZOOM Portal | portal.zoomint.com Reviews
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Friday Five: How Amazon Changed Customer Service and More
https://blog.zoomint.com/blog/friday-five-how-amazon-changed-customer-service
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Friday Five: How Amazon Changed Customer Service and More. Director of Communication and Training. July 17, 2015. Hello, welcome to another week of customer service wit and wisdom, thanks for checking in. 1 Sell Your Customers Loyalty, Don’t Buy It. Writes that you don’t have to try to buy your customers’ loyalty through gimmicks, giveaways or other programs you can sell it to them. Product and service strategies.
Friday Five: The Four Senses of Customer Service and More
https://blog.zoomint.com/blog/friday-five-four-senses-of-customer-service
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Friday Five: The Four Senses of Customer Service and More. Director of Communication and Training. July 24, 2015. Hello and welcome back to Friday Five. Where we look at five of the more interesting, useful and informative news items in the world of customer service. Here we go:. Well, not really. But don’t penalize failed attempts that should have been attempted. As Flavio Martins writes for. Be Your Customer’s Hero.
Friday Five: Tracking Customer Engagement and More
https://blog.zoomint.com/blog/friday-five-tracking-customer-engagement
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Friday Five: Tracking Customer Engagement and More. Director of Communication and Training. July 3, 2015. Good day, and welcome to Friday Five, where we look at some of the more interesting news in the world of customer service:. 1 Less Than Half of Businesses Can Track Customer Engagement. The glass is half-full or half-empty as far as. The study concluded that each business has different customers who need to be e...
Screen Capture
https://www.zoomint.com/solutions/screen-capture
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. See what your agents see. Simply listening to agent conversations without actually seeing what they see will never provide you with a complete understanding of their performance. Are you ready to take a closer look? How ZOOM Screen Capture Works. Explore conversations by listening to voice recordings and viewing agent screens. Identify key issues related to your workflow and training processes. Identify best practic...
Events
https://www.zoomint.com/events
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Come join us at the following conferences. We look forward to seeing you there. Call Centre&Customer Services Summit. September 19 20, 2016 Northamptonshire, UK. EMEAR Collaboration Partner Sales Summit Lisbon. January 12 14, 2016 Lisbon, Portugal. Cisco Live 2016 Berlin. February 15 19, 2016 Berlin, Germany. CCW CallCenterWorld 2016 Berlin. February 22 25, 2016 Berlin, Germany. February 23, 2016 Sydney, Australia.
Contact Center Workforce Management Workforce Management solutions for staff planning, time-off management and schedule adherence in the contact center
https://www.zoomint.com/solutions/workforce-management
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Costs and queues in perfect balance. Remove the guesswork from your contact center planning by carefully balancing engaged agents and efficient operations. Shift planning in the contact center is no longer just about how many agents are on the roster. It is increasingly being used to ensure that the available agents have the right skills in order to deliver an outstanding customer experience. Take full control of yo...
Services
https://www.zoomint.com/services
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. It takes both great products and great services for customers and partners to truly be satisfied. This is where ZOOM excels - we are #1 in Customer Satisfaction within the WFO industry and have. An 83 Net Promoter Score . Why Customers and Partners Pick ZOOM. Six Points: Why ZOOM is #1 in Customer Satisfaction. These six points prove one thing we know how to keep customers satisfied. We use our own products - from C...
Grow your business with us, become ZOOM partner today
https://www.zoomint.com/become-zoom-partner
ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study. Voice of the Customer. Become a ZOOM Partner. Become a ZOOM Partner. Differentiate yourself from the competition deliver value to your client's businesses. Learn more about how ZOOM can help you. Grow at your own pace. Generate leads and make money on all qualified leads that end in a closed deal. No need to invest anything or get technical certifications; just sign a Non-Disclosure Agreement and you’re in business. Earn a rebate to spend...
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